Senior Center Assistant

Audubon; Naples (FL); On-site; USD 32,000 - 33,000; Full time

Job summary

Audubon invites applications for a Senior Center Assistant to support Blair Visitor Center operations at Corkscrew Swamp Sanctuary in Naples. The role handles admissions, The Nature Store, Rooney Cafe sales, and Discovery Center operations while delivering excellent customer service to visitors and members.

This is a full-time, on-site position with a typical 7:30 am–5:30 pm window and seasonal shift variations. Compensation ranges from $23.00 to $24.50 per hour.

Qualifications

• GED or high school diploma required and 0-1 years of experience. An equivalent combination of education and experience will also be considered.
• Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation and Audubon's conservation mission
• Experience fostering inclusive and collaborative work environments is valued.
• Experience in a customer service, retail, or administrative support role.
• Excellent customer service and relationship building skills.
• Excellent communication and interpersonal skills and welcoming demeanor.
• Must be eager to learn and share knowledge with others.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team and professionally represent Audubon to the public and volunteers.
• Able to follow direction and work independently.
• Ability to quickly learn a point of sale/ticketing database.
• Ability to handle cash, receipts, and credit card transactions accurately.
• Computer experience and high comfort level with technology, including MS Office, Outlook and other web-based applications.
• Ability to maneuver with up to 25 lbs. and traverse at least 3 miles in a variety of weather conditions, with or without accommodation.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license required.
• Ability to develop a basic understanding of Corkscrew Swamp Sanctuary's natural history.

Responsibilities

• Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Blair Visitor Center.
• Support retail, food service, and admissions operations throughout the Blair Visitor Center, including restocking supplies, maintaining a clean work area.
• Process all cash and credit card transactions, follow all related cash handling and purchasing procedures, supports customer purchases and ticket changes, and runs related reports.
• Promote, sell, and renew memberships.
• Proactively assess and respond to visitor needs, questions, and phone calls and update all on-site signage and online ticket information.
• Act as a point of contact in case of emergencies and report situations to appropriate parties.
• Assist with planning and operations of special events.
• Open and close the Spurlino Foundation Discovery Center and organize and maintain furniture, exhibits, and video monitors.
• Provide administrative assistance as needed, including merchandise entry, troubleshooting basic on-site technology issues, and verifying and recording daily register deposits of the various registers.
• Support and help develop online and in-center promotions, communications, and ticketing.
• Support opening and closing the boardwalk, as needed.
• Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
• Efficiently and correctly handle deliveries.
• Maintains and fosters culture of safety.
• Other job-related duties as assigned.

Skills

Customer service

Retail experience

Administrative support

Communication skills

Teamwork

Detail-oriented

MS Office/Outlook

Cash handling

POS/ticketing knowledge

Education

GED or high school diploma

Tools

MS Office

Outlook

POS/ticketing database

Job description

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety.

Position Summary

The Senior Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary including admissions, its Nature Store and Rooney Cafe sales, Spurlino Foundation Discovery Center operations, visitor and volunteer assistance, boardwalk opening and closing and membership sales. The Senior Center Assistant will work in the Center and provide excellent customer service by warmly, eagerly, and kindly welcoming each visitor with information about the Sanctuary.

This is a full-time, on-site position of 40 hours a week. Specific shift times are typically assigned within a 7:30 am to 5:30 pm window and may shift seasonally.

Compensation:
$23.00 - $24.50 / hour

Additional Job Description

Essential Functions

• Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Blair Visitor Center.
• Support retail, food service, and admissions operations throughout the Blair Visitor Center, including restocking supplies, maintaining a clean work area.
• Process all cash and credit card transactions, follow all related cash handling and purchasing procedures, supports customer purchases and ticket changes, and runs related reports.
• Promote, sell, and renew memberships.
• Proactively assess and respond to visitor needs, questions, and phone calls and update all on-site signage and online ticket information.
• Act as a point of contact in case of emergencies and report situations to appropriate parties.
• Assist with planning and operations of special events.
• Open and close the Spurlino Foundation Discovery Center and organize and maintain furniture, exhibits, and video monitors.
• Provide administrative assistance as needed, including merchandise entry, troubleshooting basic on-site technology issues, and verifying and recording daily register deposits of the various registers.
• Support and help develop online and in-center promotions, communications, and ticketing.
• Support opening and closing the boardwalk, as needed.
• Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
• Efficiently and correctly handle deliveries.
• Maintains and fosters culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience

• GED or high school diploma required and 0-1 years of experience. An equivalent combination of education and experience will also be considered.
• Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation and Audubon's conservation mission
• Experience fostering inclusive and collaborative work environments is valued.
• Experience in a customer service, retail, or administrative support role.
• Excellent customer service and relationship building skills.
• Excellent communication and interpersonal skills and welcoming demeanor.
• Must be eager to learn and share knowledge with others.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team and professionally represent Audubon to the public and volunteers.
• Able to follow direction and work independently.
• Ability to quickly learn a point of sale/ticketing database.
• Ability to handle cash, receipts, and credit card transactions accurately.
• Computer experience and high comfort level with technology, including MS Office, Outlook and other web-based applications.
• Ability to maneuver with up to 25 lbs. and traverse at least 3 miles in a variety of weather conditions, with or without accommodation.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver's license required.
• Ability to develop a basic understanding of Corkscrew Swamp Sanctuary's natural history.

National Audubon Society Competencies

This role will also be accountable to apply and develop the following competencies.

Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.

Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.

Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.

Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.

Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.