Visitor Center Clerk - Attractions & Tourism

Pima County; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pima County is seeking a Visitor Center Clerk to provide information to visitors, process payments, and support daily operations at the visitor center in Tucson. The role includes cash handling, data entry, and maintaining retail displays.

The position requires a high school diploma or GED and at least two years in office clerical tasks with customer service experience. Some retail experience is preferred, and bilingual abilities are a plus.

Qualifications

• Minimum two years of office clerical tasks including providing customer service to varied populations.
• Substitution of education for experience may be considered.
• Retail and customer service experience are preferred.

Responsibilities

• Provide general information to visitors about center services, programs and local attractions.
• Assist visitors with inquiries and guide them to resources or staff.
• Receive, process and verify payments; handle cash with receipts.
• Maintain records, files, and logs for visitor services and operations.
• Perform data entry and update visitor records and reservations.
• Stock and organize promotional materials and retail displays.
• Assist in scheduling tours, events, and activities for visitors.
• Operate office equipment and ensure smooth day-to-day operations.
• Maintain cleanliness and organization of the visitor center and restock supplies.
• Manage the Gift Shop counter, process sales, restock inventory and counts.
• Conduct daily cash drawer counts at opening and closing.

Skills

Customer service

Cash handling

Data entry

Retail experience

Education

High School Diploma or GED

Job description

Job Description Summary

Department - Attractions & Tourism Job Description

Job Type: Unclassified

Job Classification: 1960 - Visitor Center Clerk

Salary Grade: 1

Pay Range

Hiring Range: $17.04 - $20.03 Per Hour

Pay Range: $17.04 - $23.02 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

Essential Functions:

• Provides general information to visitors regarding the center's services, programs, local attractions, and other relevant information;
• Assists visitors with inquiries, guiding them to resources, answering questions, and directing them to appropriate staff or areas;
• Receives, processes, and verifies payments for services, ensuring accurate cash handling and issuing receipts;
• Maintains and organizes records, files, and logs related to visitor services, programs, and center operations;
• Performs data entry tasks, updating visitor records, reservation systems, and other databases accurately;
• Ensures that promotional materials, brochures, and informational displays are stocked, organized, and up to date;
• Aids in scheduling and coordinating tours, events, or other activities for visitors;
• Operates office equipment (e.g., phone systems, printers, computers) and ensures smooth day-to-day operations;
• Assists with maintaining cleanliness and organization of the visitor center, including restocking supplies;
• Collects, sorts, and distributes incoming and outgoing mail for the center;
• Types, prepares, and distributes routine correspondence and materials as needed for departmental purposes;
• Manages the retail counter in the Gift Shop to include customer service, transacting sales using the register, restocking inventory, performing inventory counts, and overseeing the retail displays;
• Performs daily cash drawer count with department staff at open and close of day per their shift;
• Assists in the preparation and distribution of reports or other documents related to visitor services and operations.

Minimum Qualifications:

• High School Diploma or General Education Development (GED) certificate AND two years of experience performing office clerical tasks INCLUDING providing customer service to varied populations.
• (Relevant experience and/or education from an accredited college or university may be substituted.)

Preferred Qualifications:

• Minimum six (6) months experience working in retail
• Experience providing customer service among a diverse customer base
• Experience communicating in English, verbally and in writing.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Licenses and Certificates :

Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice Items :

Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement