Visitor Ambassador

West-Tennessee-Healthcare; Dyersburg (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

West-Tennessee-Healthcare in Tennessee seeks a Visitor Ambassador at Jackson-Madison County General Hospital to welcome visitors and conduct wellness screenings. You will screen visitors, use the hospital’s questionnaire, provide PPE as needed, and coordinate with staff to maintain safety and orderly entry.

This role requires strong verbal communication, reliability, and flexibility to cover early mornings through evenings and weekends in a clinical setting.

Qualifications

• High school diploma required.
• Retail, customer service or other front line experience preferred.
• Adaptability to software applications.
• Knowledge of healthcare environment for effective communication.

Responsibilities

• Greet visitors entering the facility with compassion and courtesy.
• Perform general wellness screenings using the hospital tool.
• Provide PPE as required and ensure safety during entry.
• Work varied shifts from 5 am to 8 pm, including weekends.
• Coordinate with hospital staff to support visitor screening.

Skills

Adaptability to software

Healthcare communication

Verbal communication

Team coordination

Education

High school diploma

Job description

Category:Support ServicesCity:DyersburgState:TennesseeShift:8 - Evening (United States of America)Job Description Summary:The Visitor Ambassador is responsible for administering all aspects of general wellness screening and questionnaire for visitors prior to entry into Jackson-Madison County General Hospital (JMCGH). Employee is subject to call back and overtime as required by the hospital.ESSENTIAL JOB FUNCTIONS:Provide friendly verbal greeting to anyone entering JMCGH.Shows compassion, empathy, and kindness in all interactions with patients and visitors and understands that rudeness is never acceptable.Ability to understand visitation guidelines and will always make patient/visitor safety a priority.Ask every non-staff visitor to stop for a brief screening.Perform general wellness screening using the screening tool provided by WTH Administration.Screening may require minimal physical contact and verbal questions and is subject to change periodically.Provide any personal protective equipment required for visitors by WTH Administration.Must be available to work various shifts ranging from 5 am to 8 pm and weekends.Performs related responsibilities as required or directed.JOB SPECIFICATIONS:EDUCATION:High school diplomaLICENSURE, REGISTRATION, CERTIFICATION:Not requiredEXPERIENCE:Retail, customer service or other experience as a front line staff preferredKNOWLEDGE, SKILLS AND ABILITIES:Adaptability to software applications.Knowledge of healthcare environment to effectively assess and prioritize communication needs.Above average verbal skills required in giving accurate instruction, communicating effectively with hospital staff, patients and families.Ability to work directly with a patient during Virtual Visitation with regard to patient positioning, ability to verbalize, vision, etc.Ability to perform office procedures as required.NONDISCRIMINATION NOTICE STATEMENTWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.