Visitation Team Lead

YWCA Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Employee Assistance Program (EAP)

Life Insurance

Short & Long-Term Disability

Pension Retirement Plan

403(b) Retirement Plan

Generous Paid Time Off

11 Paid Holidays

Job summary

YWCA Greater Harrisburg is seeking a full-time Visitation Team Lead to oversee the Visitation Center’s daily operations and to schedule and supervise visits for infants, toddlers, and children with their families within our Visitation Center.

The role requires strong organizational skills, attention to detail, and the ability to maintain confidentiality while working with diverse families. A related degree and two years of experience are preferred.

Qualifications

• Must communicate well verbally and in writing.
• Experience in Visitation, Social Work, or Case Management preferred.
• Commitment to confidentiality and diverse client populations.

Responsibilities

• Schedule and conduct client intakes/orientations for program participants.
• Provide monitored visitation services for families referred through court system.
• Document observations of contact quality and content during visits.

Skills

Communication

Organization

Confidentiality

Teamwork

Verbal & Written Communication

Education

Associate degree in social work/human services or mental health

Bachelor’s degree preferred

Tools

Microsoft Office

Database experience

Job description

The YWCA Greater Harrisburg is seeking a full‑time Visitation Team Lead. This position is responsible for daily oversight of the Visitation Center’s operation, as well as, scheduling and supervising visits for infants, toddlers, and children with their families withing our Visitation Center.

Position Details:

• Hours: 37.5 hour work week; Monday - Friday 8am-4pm
  • On-call rotation on an as needed basis for Saturday coverage (8:30am-5pm)
• Salary: $21-$23/hr. depending on experience

Duties and Responsibilities Include:

• Schedule and conduct client intakes/orientations for program participants.
• Provide monitored visitation services for families referred through the court system and Dauphin County Children and Youth.
• Document observations of the quality and content of the contact between child(ren) and family during visits.
• Maintain client files and casebook information in a timely and consistent manner.
• Participate in preparing reports as required, which may include recommendation for appropriate placement and changes to visitation plan.
• Intervening and terminating program services when necessary.
• Assist Chief Program Officer with preparation of funding reports and invoicing.
• Assist with the development and distribution of community education brochures and/or materials.
• Testify in dependency or termination court hearings as necessary.
• Provide service data to Visitation Program Team Lead as requested for billing and reporting purposes.
• Participate in continuing education and training programs on topics related to domestic violence, sexual assault, substance abuse, anger management, and other topics deemed appropriate.

Position Requirements:

• Associatedegree in social work, human services or mental health field – Bachelor’s degree preferred.
• Two (2) years of experience in Visitation, Social Work, and/or Case Management.
• Proven experience/ability to communicate well verbally and in writing, and to work effectively and respectfully with a broad range of people from diverse cultural, ethnic and socio-economic backgrounds.
• Successful completion of Sexual Assault and Domestic Violence training.
• Attention to detail, strong organizational skills, and the ability to maintain confidentiality.
• Proficiency with Microsoft Office programs, database experience a plus.
• Must be able to work as part of a team, maintaining professional attitude and respectful demeanor with clients, co-workers and supervisors at all times.
• Must be able to work non-traditional hours, including some nights and weekend days.
• State Police, Child Abuse and FBI clearances required.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most