Visitation Assistant

Service Corporation International; Whittier (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement plan with company "

Sick Leave

Disability insurance

Life Insurance

EAP

Job summary

Rose Hills is seeking a Visitation Assistant to warmly greet families, answer calls, and assist with visitation and reception set-up. You will handle personal belongings and log them into the system while supporting event coordination for services.

The role requires a High School Diploma and at least 2 years in reception or hospitality, with strong interpersonal skills and a valid CA driver's license. This is an on-site position.

Qualifications

• High School Diploma or equivalent is required.
• At least two years in reception, hospitality, or customer service.
• Basic PC skills with MS Word and Outlook; data entry into company software.
• Demonstrates warmth, compassion, and diplomacy under pressure.
• CA driver’s license with good driving record.

Responsibilities

• Greet families, answer calls, and screen visitors professionally.
• Provide viewing/service information and directions to chapels.
• Assist with visitation room setup, casket placement, and floral arrangements.
• Handle personal belongings; log into company software; package for delivery.
• Support reception setup/cleanup and coordination of services.
• Maintain calm, compassionate demeanor in emotional situations.

Skills

Warm interpersonal

Compassionate

Cultural sensitivity

Professional communication

MS Word/Outlook

Data entry

CA drivers license

Education

HS Diploma

Reception experience

Tools

MS Word

Outlook

Company software

Job description

Our associates celebrate lives. We celebrate our associates. Demonstrating warmth and professionalism, providing guidance, assistance, and answer visiting families, guests, and vendor questions. May assist with reception set-up/clean-up and visitation set-up/removal.

Visitation Assistant Essential Job Functions:

• Must be able to perform the essential functions of the job with or without reasonable accommodation.
• Promptly and professionally answer incoming calls and greet families, guests, or vendors.
• With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance.
• May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations.
• May direct visitors to location of restrooms, beverages, or similar.
• May make copies and/or initiate faxes.
• Receive deceased personal belongings from family.
• Prompt the family about special requests or return of particular belongings.
• Inventory personal belongings and log into software system.
• Package personal belongings and deliver to Quality Control.
• It is imperative that personal belongings are controlled precisely to procedures.
• As requested by the Officiant or Services Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements, As requested, assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center.
• May greet and assist visitors.
• Other responsibilities as requested or assigned.

Experience, Education, and Skills:

• High School Diploma or equivalent
• At least two (2) years reception, hospitality, or customer service experience
• Basic PC skills with MSWord and Outlook as well as data entry into company software
• Exhibit warmth and compassion during situations of emotional distress
• Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
• Current Hepatitis B vaccination (HBV)
• CA Drivers' License and good driving record; safely drive Company vehicles

Working Environment:

Work mostly indoors and occasionally outdoors up to 40 hours per week and as needed, in all weather conditions, assisting with coordinating and conducting funeral events for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work in two- to four-hour blocks of time; work occasional evenings and/or weekends and holidays.

Physical Requirements:

Work indoors and outdoors in all weather conditions; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75lbs (caskets, human remains); must be able to work with and around human remains.

Compensation:

$20.00/hr - $22.50/hr Exact compensation may vary based on skills, experience, and location.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Equal Opportunity Employer:

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.