Visitation Assistant

sci; Whittier (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Dependent care

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

SCI Shared Resources, LLC in Whittier, CA is seeking a Visitation Assistant to warmly welcome families, answer questions, assist with receptions, and help coordinate visitation services.

The role requires two years of reception or customer service experience, basic PC skills, and the ability to interact with diverse cultures with empathy and tact, often under emotional circumstances. This is a full-time position with competitive benefits.

Qualifications

• High School Diploma or equivalent.
• At least two years reception, hospitality, or customer service experience.
• Basic PC skills with MS Word and Outlook as well as data entry into company software.
• Exhibit warmth and compassion during situations of emotional distress.
• Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
• Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure.
• CA Driver's License and good driving record; safely drive Company vehicles.
• HBV vaccination required.

Responsibilities

• Answer incoming calls and greet families, guests, or vendors promptly and professionally.
• Screen callers or visitors diplomatically and provide appropriate assistance or guidance.
• Provide viewing/service information and directions to chapels or interment locations.
• Assist with visitation room setup, including casket placement and floral arrangements.
• Assist with reception setup, serving, and cleanup as needed.
• Handle personal belongings and inventory them according to procedures.

Skills

Customer service

Interpersonal skills

Cultural sensitivity

Compassion

Emotional resilience

Education

High School Diploma or equivalent

Tools

MS Word

Outlook

Data entry

Job description

Visitation Assistant

Our associates celebrate lives. We celebrate our associates.

Demonstrating warmth and professionalism, providing guidance, assistance, and answer visiting families, guests, and vendor questions. May assist with reception set-up/clean-up and visitation set-up/removal.

Essential Job Functions:

Must be able to perform the essential functions of the job with or without reasonable accommodation.

Promptly and professionally answer incoming calls and greet families, guests, or vendors. With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance. May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations. May direct visitors to location of restrooms, beverages, or similar. May make copies and/or initiate faxes.

Receive deceased personal belongings from family. Prompt the family about special requests or return of particular belongings. Inventory personal belongings and log into software system. Package personal belongings and deliver to Quality Control. It is imperative that personal belongings are controlled precisely to procedures.

As requested by the Officiant or Services Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements,

As requested, assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center. May greet and assist visitors. Other responsibilities as requested or assigned.

Experience, Education, and Skills:

• High School Diploma or equivalent
• At least two (2) years reception, hospitality, or customer service experience
• Basic PC skills with MSWord and Outlook as well as data entry into company software
• Exhibit warmth and compassion during situations of emotional distress
• Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
• Current Hepatitis B vaccination (HBV)
• CA Drivers' License and good driving record; safely drive Company vehicles

Working Environment:

Work mostly indoors and occasionally outdoors up to 40 hours per week and as needed, in all weather conditions, assisting with coordinating and conducting funeral events for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work in two- to four-hour blocks of time; work occasional evenings and/or weekends and holidays.

Physical Requirements:

• Work indoors and outdoors in all weather conditions; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75lbs (caskets, human remains); must be able to work with and around human remains.

Compensation:

$20.00/hr - $22.50/hr
Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program.

Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier