Funeral Support Specialist (part-time)

Service Corporation International; Las Vegas, Northern (NV, KY); On-site; USD 19,000 - 30,000; Full time

Job summary

Service Corporation International in Las Vegas, NV is seeking a Funeral Support Specialist to assist with funeral home and cremation duties, including removals, casketing, visitation setup, and ceremony support. The role requires lifting up to 75 pounds and an on-call schedule, including weekends.

The successful candidate will interact with families respectfully, ensure proper documentation, maintain vehicle readiness, and provide compassionate care for the deceased and their loved ones.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Customer service experience preferred; funeral service experience a plus.

Responsibilities

• Safely drives company vehicles for first call removals, to transport the deceased to the funeral home or other location.
• Follows processes for chain-of-custody, paperwork and deceased identification.
• Interacts with bereaved families courteously and professionally and assists with services as requested.
• Assists Funeral Director with dressing and casketing of the deceased and related tasks.
• Drives the hearse or other vehicle in funeral processions and related activities.
• Performs various tasks during funerals and visitations to ensure services run smoothly.

Skills

Customer service

Professional appearance

Effective communication

Compassion

Education

High School diploma or equivalent

Job description

A Funeral Support Specialist

Our associates celebrate lives. We celebrate our associates. A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork and deceased identification
• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
• For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
• Directs phone calls to appropriate team members
• Greets and receives client families and/or other persons entering the building for information and assistance
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
• Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
• Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
• Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
• Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
• Run errands such as for floral delivery, picking up of supplies, documents, etc.

Minimum Requirements

• Education: High School diploma or equivalent
• Certification/License: Valid state/province driver’s license with a clean driving record
• Experience: Customer service experience a plus Funeral service experience a plus

Knowledge, Skills and Abilities

• Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
• Ability to follow instructions given over the phone or in person
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work an on-call rotation schedule including weekends

Work Conditions

Work Environment

Work indoors and outdoors during all seasons and weather conditions Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity
• Ability to lift up to 75 pounds; push/pull up to 200 pounds

Work Hours

Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation Must be able to work an on-call schedule

Postal Code: 89113

Category (Portal Searching): Operations

Job Location: US-NV - Las Vegas

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.