Cemetery Manager

Service Corporation International; Santa Ana (CA); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

Job summary

Service Corporation International in Santa Ana, CA, seeks an experienced Operations Manager to lead a cemetery location. You will drive revenue, manage costs, supervise staff, and ensure compliance with regulations and SCI standards.

The role requires strong financial acumen, people leadership, and a commitment to exceptional service for families. On-site work in a service-focused environment is expected.

Qualifications

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities.
• Minimum 2 years of experience managing people or projects.
• Budgeting and expense control experience strongly preferred.

Responsibilities

• Manage the daily operations of a cemetery location and line of business.
• Develop annual business plans, budgets, and financial goals for the location.
• Supervise staff, recruit, train, and conduct performance reviews.
• Ensure compliance with laws, policies, and company standards and communicate strategies to the team.

Skills

Financial acumen

Customer service

Interpersonal skills

Cultural sensitivity

Education

High school diploma

Mortuary Science (preferred)

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.

Accountable for monitoring and achieving annual financial goals.

Approve expenditures and invoices including overtime.

Operations

Manage the daily activities ensuring on-time services.

Assure the location’s operating practices comply with applicable federal and state regulations and Company policies.

Establish location goals and priorities.

Effectively present and communicate Company and Market strategies, values, and goals to staff.

Manage frontline supervisor’s responsibilities, expectations, and accountabilities.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.

People Development

Develop a strong, trusting, and reliable team.

Understand team members’ career aspirations and provide assignments to develop skills and or close gaps.

Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration.

Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations.

Collaborate with Human Resources and Market Leadership for recruiting and retention.

Other

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.

Develop and or implement plans to improve customer satisfaction index and on-line community reviews.

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent.

Technical schooling diploma or Mortuary Science preferred.

Cemetery License

Needed or able to obtain one.

Experience

Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities.

Minimum (2) years of experience managing people or projects.

Budgeting and expense control experience strongly preferred.

Knowledge, Skills and Abilities

Ability to work evenings and weekends.

Financial and business acumen.

Proficient in MS Office suite.

Excellent customer service skills.

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.

Pay

$70,664 - $89,232 yearly based on experience.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92705

Category (Portal Searching): Operations

Job Location: US-CA - Santa Ana

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.