Arrangement Conuselor Trainee

Service Corporation International; Whittier (CA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Employee Assistance Program

Job summary

Rose Hills is seeking an At-Need Arrangements Counselor trainee who will undergo the At-Need training program with trainer-led instruction and hands-on experience. You will learn to prepare funeral and cemetery arrangements with accuracy and compassion, while observing state and federal regulations and company policies.

Upon completion, you will perform case management activities, present Rose Hills’ products/services, and provide notary services in a courteous manner.

Qualifications

• Five years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals—preferred.
• Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred
• Must pass CFDA Arrangers Test or equivalent, and complete CFDA Funeral Arrangers Course or equivalent, with 75%+
• Must pass exam to become a licensed notary
• Strong written and verbal communication skills
• High level of professionalism and customer service

Responsibilities

• Complete funeral and cemetery arrangements with a high level of accuracy and compassion.
• Present and sell Rose Hills’ products and services in line with company objectives.
• Provide notary services for official company documents.
• Adhere to company policies, safety rules, and code of conduct.
• Support Rose Hills’ Family Service Program.
• Maintain professional relationships with coworkers and cross-functional departments.

Skills

Communication skills

Customer service

Professionalism

Bilingual a plus

Notarization services (notary)

Education

AA degree preferred

Licensed Funeral Director or Embalmer (CA) preferred

Tools

CFDA Arrangers Test

CFDA Funeral Arrangers Course

Job description

Our associates celebrate lives. We celebrate our associates.

Make continuous progress in, and successfully complete Rose Hills’ At-Need Arranger Training program to become an At-Need Arrangements Counselor. Trainee will undergo an examination of Rose Hills’ products and services with trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training. As an Arrangements Counselor, this position is responsible for ensuring that funeral arrangements are performed with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations.

Must be able to perform the essential functions of the job with or without reasonable accommodation.

• Successfully complete Rose Hills’ At-Need training program including trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training.
• Must demonstrate depth of knowledge in company products and services, company policies and procedures, and state and federal regulations.
• Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.
• Present and sell Rose Hills’ products and services in accordance with company objectives and maintain consistent product sales performance levels.
• Maintain positive, professional working relationships with coworkers and cross-functional departments.
• Support Rose Hills’ Family Service Program
• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
• Provide notary services for official company documents and documents that require notary to complete the arrangements process
• Abide by the Company dress code and any department requests regarding work attire.
• Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Adhere to the attendance policy and report to work on time.

Experience and Education:

• Five years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals- preferred
• Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred
• Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
• Must pass exam to become a licensed notary
• Strong written and verbal communication skills
• High level of professionalism, customer service, and willingness to help others
• Professional sales and/or strong customer service background
• Minimum of two years of college; or A.A. degree preferred
• Bilingual a plus

Compensation:

$24.00/hr - $25.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier