Visit Coach

Holy Family Institute; Swissvale (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

Holy Family Institute in Swissvale, PA seeks a full-time Family Support Specialist to maintain direct contact with families referred by OCYF and coach caregivers during supervised visits. You will coordinate with Allegheny County case teams, ensure caregiver involvement, and complete documentation on time.

The role requires a Bachelor’s degree in social work or human services, 2–3 years of experience, clearances, and a valid PA driver’s license.

Qualifications

• Bachelor’s degree in social work or human services.
• 2–3 years’ experience in social services with children and families.
• Act 33/34 and FBI clearances required; valid PA driver’s license.
• Excellent written and verbal communication.
• Ability to engage clients and assess signs of addiction, mental health, and developmental concerns.
• Willingness to work evenings and weekends.
• Proficient with Microsoft Office (Office 365).
• Must own a vehicle and have required insurance to provide services.
• Ability to visit families in homes on a flexible schedule.
• Ability to meet productivity and attendance standards (ADA/FMLA).

Responsibilities

• Maintain direct contact and intervention with families referred to OCYF.
• Adhere to Evidenced Based Supervised Visit Coaching.
• Ensure caregiver is involved in planning visits.
• Provide coaching strategies during visits.
• Complete required documentation promptly.
• Caseload within Allegheny County In-Home Program when needed.
• Attend Teaming, conferencing, and court hearings when requested.
• Follow HIPAA procedures and CQI activities.
• Maintain knowledge of Child Protective Service Law.
• Attend mandatory trainings and related topics.
• Adhere to supervisory requests.

Skills

Communication skills

Client engagement

Mental health signs

Advocacy in court

MS Office skills

Evenings/weekends willingness

Education

Bachelor’s Degree in Social Work or Human Services

Job description

Reports to: Supervisor of Allegheny Co. Community Based Family Support

Hours: FT Position – Monday – Friday and must be flexible based on the needs of the of the program. Salaried.

Location: Swissvale

MISSION AND NEED: Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.

General Statement of Duties: This position will maintain primary responsibility for direct contact and intervention with families referred to by OCYF.

Essential Duties and Responsibilities:

• Adhere to the practices and principles of the Evidenced Based Supervised Visit Coaching Model.
• Maintain focus on the child’s safety and having the caregiver meet the child’s needs.
• Address goals related to the reason for the child’s removal from the caregiver.
• Establish pre-visit coaching sessions.
• Ensure that the caregiver/s are actively involved in the planning of the supervised visit.
• Provide coaching strategies during the visit.
• Complete all required documentation within the specified time frame.
• When necessary, have a caseload within the Allegheny County In-Home Program and adhere to the requirements of the Family Counselor’s job description.
• Collaborate with OCYF by attending Teaming and Conferencing meetings and court hearings when requested.
• Know and comply with all agency Continuous Quality Improvement activities.
• Follow office and agency HIPAA procedures.
• Maintains knowledge and follows responsibilities mandated by the Child Protective Service Law.
• Attend mandatory training.
• Obtain training related to child development, parenting education, addiction counseling, case management, mental health issues, personal safety, ethical issues, and crisis intervention.
• Adhere to other supervisory requests

Requirements:

• Bachelor’s Degree in Social Work or Human Service Field.
• 2-3 years’ experience in Social Services working with children and families.
• Must have Act 33/34 and FBI clearances and valid PA driver’s license
• Excellent written and verbal communication skills.
• Must be able to engage clients.
• Must be able to recognize signs and symptoms of addiction, mental health, and developmental concerns.
• Advocate for families within the court system
• Must be willing to work evenings and weekends.
• Demonstrates ability and knowledge of basic computer skills utilizing Microsoft office and Office 365.
• Must possess a valid driver’s license.
• Must own a vehicle and maintain required insurance to provide services to families.
• Must be capable of visiting families in their homes on a flexible schedule, lift small children, infants and transport families in a car when necessary.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

COMMITMENT TO SOCIAL JUSTICE

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.

Holy Family Institute is an Equal Opportunity Employer