Visionary Restaurant Operations Leader

WKS Restaurant Group; Newburgh (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

WKS Restaurant Group in Newburgh, IN, is seeking a General Manager to oversee daily restaurant operations, lead a diverse team, ensure food safety and brand standards, and drive financial results. The role emphasizes staff development, performance coaching, and adherence to service metrics in a fast-paced environment.

The General Manager will manage scheduling, inventory, cash controls, and regulatory compliance while maintaining exceptional customer service and operational excellence across

Qualifications

• Minimum 2 years of supervisory or management experience in a restaurant.
• Must be at least 18 years of age.
• High school diploma or equivalent required; bachelor’s degree preferred.
• ServSafe certification required.
• Proficiency with cash handling, smart safe operation, and POS systems.
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays.
• Reliable transportation and willingness to work at nearby store locations.
• Ability to lead, supervise, coach, and direct employees.

Responsibilities

• Lead and manage the restaurant team by hiring, training, motivating, and developing employees to ensure strong operational performance.
• Conduct onboarding and orientation for new hires using the company’s learning management system.
• Conduct performance reviews and provide coaching to support development and accountability.
• Enforce uniform and grooming standards and promote a professional, inclusive work environment.
• Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
• Maintain a positive culture that supports retention, teamwork, and strong customer service.
• Oversee scheduling, food ordering, inventory management, equipment checks, and payroll processes.
• Ensure appropriate staffing levels based on sales trends and business needs.
• Manage opening and closing procedures, including security and cash protocols.
• Monitor compliance with daily walk-throughs, Wendy’s Critical Checklists, and food safety standards.
• Conduct internal self-assessments using company tools (TrueView) and ensure adherence to Health Department and Wendy’s Food Safety Audit standards.
• Complete weekly inventory counts and reporting and perform ordering as required.
• Work stations during peak business periods, team breaks, and as needed to maintain service levels.
• Ensure customers receive prompt, friendly, accurate, and high-quality service at all times.
• Achieve Wendy’s and WKS service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste.
• Address and resolve customer concerns professionally and promptly.
• Drive improvement in customer experience through coaching, training, and daily reinforcement.
• Communicate clearly with customers, vendors, and team members.
• Manage the restaurant’s financial performance, including budgeting, forecasting, and P&L analysis.
• Meet or exceed sales and profit goals while effectively controlling costs such as labor, food, and operating expenses.
• Analyze operating statements and identify trends and opportunities using company reporting tools.
• Ensure cash controls, safe operations, deposits, and reconciliation procedures are followed consistently.
• Ensure compliance with all federal, state, and local regulations.
• Enforce company timekeeping policies and promptly report any concerns to leadership.
• Maintain accurate records, complete required reports, and meet all safety, sanitation, and health standards.
• Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources.
• Ensure the restaurant meets all WKS and brand compliance standards, including safety training, certifications, and documentation.
• Standing and walking for extended periods; assist during peak times as needed.

Skills

Communication

Leadership

Organization

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

POS systems

Cash handling

Smart safe operation

Job description

WKS Restaurant Group in Newburgh, IN, is seeking a General Manager to oversee daily restaurant operations, lead a diverse team, ensure food safety and brand standards, and drive financial results. The role emphasizes staff development, performance coaching, and adherence to service metrics in a fast-paced environment.

The General Manager will manage scheduling, inventory, cash controls, and regulatory compliance while maintaining exceptional customer service and operational excellence across