Vision & Style Advisor: Elevate Customer Experience

Warby Parker; Shrewsbury (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Paid time off and holidays

Employee stock purchase plan

Free eyewear

Job summary

Warby Parker is seeking a Sales Advisor to deliver exceptional customer service and expert product knowledge on the sales floor. You will engage with customers, share brand values, and help shoppers find eyewear that fits their style and needs.

In this role, you’ll participate in a fast-paced retail environment, collaborate with a dedicated team, and contribute to store initiatives and process improvements.

Qualifications

• Experience delivering friendly, high-energy service in a fast-paced retail environment.
• Ability to learn product details and translate features into benefits for customers.
• Effective communication with customers and team members to resolve questions quickly.

Responsibilities

• Greet customers and explain Warby Parker values and products on the sales floor.
• Provide exceptional service and glasses styling advice to shoppers.
• Demonstrate product knowledge and answer questions with confidence.
• Suggest ways to improve the in-store experience and support team decisions.
• Anticipate customer needs and assist colleagues to maintain smooth operations.
• Foster an inclusive, respectful environment for customers and teammates.

Skills

Customer service

Retail experience

Communication

Teamwork

Adaptability

Job description

Warby Parker is seeking a Sales Advisor to deliver exceptional customer service and expert product knowledge on the sales floor. You will engage with customers, share brand values, and help shoppers find eyewear that fits their style and needs.

In this role, you’ll participate in a fast-paced retail environment, collaborate with a dedicated team, and contribute to store initiatives and process improvements.