Vision Care General Manager — Profit & Experience Leader

Visionworks of America; Paramus (NJ); On-site; USD 58,656 - 72,840; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Paramus, NJ is seeking a General Manager to lead a store, drive profitability, and ensure a simple, human journey from doctor appointment to eyewear pickup. The GM will manage a service-driven team and engage with doctors to align on business needs and patient experience.

The role requires strong leadership, a focus on financial performance, and the ability to coach staff while maintaining exceptional customer service. Compensation includes competitive pay and potential bonuses.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred
• Three (3) or more years of related experience required
• Optical management experience preferred

Responsibilities

• Maximize store profitability without compromising patient/customer experience by meeting financial and performance goals
• Engage regularly with the Doctor to discuss business needs, associates, and patient/customer experience
• Plan and prepare the day by managing traffic, doctor appointments and eyewear services
• Hire, train, coach, develop and support store associates to ensure excellence in customer experience
• Identify obstacles and resolve issues in the patient/customer journey when needed
• Lead and improve all operational activities to achieve financial and customer experience targets

Skills

Customer leadership

Three+ years experience

Optical management

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Visionworks in Paramus, NJ is seeking a General Manager to lead a store, drive profitability, and ensure a simple, human journey from doctor appointment to eyewear pickup. The GM will manage a service-driven team and engage with doctors to align on business needs and patient experience.

The role requires strong leadership, a focus on financial performance, and the ability to coach staff while maintaining exceptional customer service. Compensation includes competitive pay and potential bonuses.