Vision Care General Manager: Growth & Patient Experience

Colonial Group; Danvers (MA); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Massachusetts is seeking a General Manager (GM) to lead a store team, drive profitability, and deliver a simple, human patient and customer journey from doctor appointment to eyewear pickup.

This full-time role requires 3+ years of related experience, leadership capability, and an Opticians license where applicable; bachelor's degree is preferred. The GM hires, trains, coaches, and supports staff to ensure outstanding service and financial success.

Qualifications

• HS Diploma or GED required.
• Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Skills

Leadership

Customer service

Strategic planning

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Visionworks in Massachusetts is seeking a General Manager (GM) to lead a store team, drive profitability, and deliver a simple, human patient and customer journey from doctor appointment to eyewear pickup.

This full-time role requires 3+ years of related experience, leadership capability, and an Opticians license where applicable; bachelor's degree is preferred. The GM hires, trains, coaches, and supports staff to ensure outstanding service and financial success.