Patient Services Specialist – Vision Clinic (Travel Ready)

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 54,000; Full time

Job summary

UPMC is hiring a Patient Services Representative for the Optical Shop at 3606 Forbes Avenue, Pittsburgh, PA 15213. This full-time role runs Monday through Friday, 8:00 a.m. to 4:30 p.m. with occasional flexibility until 5:00 p.m. to support clinic operations.

The position serves as the first contact for patients, handling check-in/check-out, scheduling, insurance verification, claims processing, payments, and portal enrollment. Travel to satellite locations is required 25–50% of the time.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a medical/billing/customer service role preferred.
• Knowledge of medical terminology preferred.
• Experience with Epic/Medipac or other health records systems preferred.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Verify insurance eligibility and process claims.
• Schedule appointments and coordinate follow-ups; answer phones and collect payments.
• Assist with patient education and materials and promote MyUPMC portal.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic

Medipac

Health records systems

Job description

UPMC is hiring a Patient Services Representative for the Optical Shop at 3606 Forbes Avenue, Pittsburgh, PA 15213. This full-time role runs Monday through Friday, 8:00 a.m. to 4:30 p.m. with occasional flexibility until 5:00 p.m. to support clinic operations.

The position serves as the first contact for patients, handling check-in/check-out, scheduling, insurance verification, claims processing, payments, and portal enrollment. Travel to satellite locations is required 25–50% of the time.