Vision Care Front Desk & Exam Experience Specialist

VisionWorks; Albuquerque (NM); On-site; USD 18,873 - 25,444; Full time

Benefits offered by this job

Vision Coverage

Parental Leave

Bereavement Leave

401(k) Savings

Paid Time Off

Anniversary Awards

Medical & Dental

Job summary

Visionworks in Albuquerque is seeking a Clinical Specialist/Optometric Assistant to be the friendly face of our Exam Practice. You will guide patients through preliminary testing, share eye health knowledge, and connect exams to the right products and services with a bold, human approach.

This full-time role emphasizes patient care, accurate records, and seamless transitions from the doctor to the sales floor, while supporting store operations and customer service excellence in a fast-paced

Qualifications

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store’s exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma or GED

Job description

Visionworks in Albuquerque is seeking a Clinical Specialist/Optometric Assistant to be the friendly face of our Exam Practice. You will guide patients through preliminary testing, share eye health knowledge, and connect exams to the right products and services with a bold, human approach.

This full-time role emphasizes patient care, accurate records, and seamless transitions from the doctor to the sales floor, while supporting store operations and customer service excellence in a fast-paced