Visible Community Security & Concierge Lead

Troon; Heber (UT); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Golf privileges

Troon discounts

Free golf access

Trail rides

Recognition program

Team events

Referral program

Job summary

Red Ledges is seeking a dedicated Neighborhood Watch professional to provide a highly visible security presence across the community near the Wasatch Mountain range in Utah. The role reports to the Greeter Services Manager and collaborates with department heads on a daily basis to ensure resident safety and great service.

The ideal candidate will demonstrate exceptional customer service, adapt to a flexible schedule including nights, weekends, and holidays, and maintain professional conduct

Qualifications

• Must display exceptional customer service and communication skills.
• Must be able to stay calm and cool during times of high pressure and/or stressful situations.
• Must be able to successfully fulfill all duties as required by his/her staff.
• Flexible schedule, including nights, holidays, and weekends as necessary.

Responsibilities

• Maintain high visibility property patrol.
• Respond to resident complaints, questions, concerns, and suggestions with prompt and positive action.
• Inspect and observe all assigned areas for suspicious activity or unsafe conditions and report incidents immediately.
• Maintain a safe and secure environment and a clean, organized work area.
• Submit daily reports in a timely fashion and maintain all daily equipment in good condition.
• Project an approachable and professional image in appearance, manner, and demeanor.

Skills

Customer service

Communication

Calm under pressure

Flexible schedule

Job description

Description

Red Ledges Golf Club, located in Heber City, UT, is pleased to announce an excellent career opportunity for a full-time Neighborhood Watch! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

About Us:

Red Ledges is a private, four-season luxury community, in a special setting near the foothills of Utah’s amazing Wasatch Mountain range. It’s minutes from Park City. It’s a quick drive to Salt Lake’s international airport connecting amazing golf, skiing, cinema, and adventures to those who travel the planet. And mostly though, it’s home to a region where people love their surroundings and relish their time outdoors being active and alive.

Summary:

This position reports directly to the Greeter Services Manager and works closely with various Department Heads on a regular basis. The Red Ledges Neighborhood Watch position is tasked with providing a highly visible and responsive security element to our community.

The ideal candidate is a self-starter and searches for ways to make a positive impact on the people around them. This person will have excellent customer service skills, with the ability to manage difficult situations using great tact and empathy. This person will set and maintain the tone for their team. Negative attitude or gossip is never acceptable or tolerated from any team member.

Work Schedule:

• Work shifts 9:00 am to 5:00 pm Monday through Friday or as directed by your manager.
• Must be willing to work weekends and holidays - Flexible schedule, must be willing to work nights, holidays, and weekends when necessary.
• Must be able to adjust schedule to shifts, AM or PM as needed for Greeter Cottage time off requests
• Company Vehicle – to be used only for company business

Daily Tasks and Responsibilities include, but are not limited to:

General:

• Maintain high visibility property patrol
  • It is important that a Red Ledges Security presence is highly visible at all times on property
• Protocol followed at all times
• Assure prompt and positive action on all resident complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up
• Maintain a safe and secure environment throughout the property as well as clean and organized work area
• Ensure that daily administrative documentation is kept concise and complete at all times
• Maintain all daily assigned equipment in functional and presentable condition
• Respond to all requests for assistance relayed by Members, other Managers, or direct Supervisor
• Complete various assignments as required
• Submit daily reports in timely fashion
• Create and use work order systems when/if necessary
• Uniforms complete and worn properly
• Project an approachable and professional image in personal appearance, manner, and demeanor
• Take pride and care in maintaining the office, all equipment used, and the Red Ledges vehicle
• Provide courteous, efficient, and genuine service to everyone
• While on patrol you are expected to stop often to pick up roadside trash
• As weather allows you will be expected to get out of your vehicle and walk a stretch of roadside with trash bag and pick up any visible trash. Location of trash removal should be a high traffic visible to members area of your choice. The expectation is a minimum ½ hour of foot trash removal per shift.
• Inspect and observe all assigned areas of responsibility for suspicious activity, unsafe conditions, persons in need of assistance or any other unusual condition and effectively report all such incidents immediately
• Continuous vehicle and foot patrol of Red Ledges Property
  • Report infractions to appropriate manager immediately and take action as directed
    • Parking on only one side of street
    • Deliveries are not blocking street in an unsafe manor
    • Construction site cleanliness
    • Noise complaints
  • Speed monitoring:
    • Radar signs – park near radar signs and monitor speed infractions
    • Radar gun – park in various locations throughout the day and monitor speed infractions
  • Area of concern monitoring:
    • From time to time we get complaints from owners – maintain high visibility in these areas as directed by Greeter Services Manager
  • Watch for any suspicious activity and possible trespass
    • If trespass is suspected kindly introduce yourself and ask if the person is a Red Ledges owner. If they are and can give you their address thank them and say it was nice to meet you, please enjoy your day. If they are not members kindly as their reason for visiting and escort them to their destination.
  • Architectural Committee Support
  • Community Association Support
    • Emergency Gate Inspection
      • Once per week inspect for proper function and report to
        • Greeter Services Manager, Club General Manager and Association Manager
      • Offer directions to visitors and guests as needed

Pick up trash from each Greeters Cottage daily and take to dumpster

Assist with team as directed by manager

• Time spent in Individual greeters cottage is to be minimal to ensure majority of your day is on property conducting patrol

Re-set gates as needed

Shovel snow build up behind gates as required to ensure proper opening space

Assist with events, projects, parking, signage, and other items as needed to help the Community, the Club, Sales, and our members

Professional Standards

• Be approachable, courteous, and professional in all member interactions.
• Remain visible and proactive during patrols.
• Report issues factually and without personal judgment.
• Maintain confidentiality regarding member activities and concerns.

Focus Areas

• Prioritize safety: if something feels wrong, document and report immediately.
• Support community values: your role is as much about reassurance and service as it is about vigilance.

Optics and Perception

• Remember: residents see you as a visible sign of security. Even small actions—opening a door, greeting a driver, slowing traffic—reinforce confidence.
• Balance authority with hospitality: we are here to protect, but also to serve.

Qualifications:

Must display exceptional customer service and communication skills

Must be able to stay calm and cool during times of high pressure and/or stressful situations, including large volume events, challenging situations with a variety of people, impromptu needs of Membership, or Management, etc.

Must be able to successfully fulfill all duties as required by his/her staff

Flexible schedule, including nights, holidays, and weekends as necessary

Employment opportunities within Red Ledges Club as well as Troon Golf which includes world-class properties in more than 30 countries and 35 American states – Troon is the world’s leading luxury golf development, marketing, and club management company

Complimentary and/or reduced pricing at other Troon properties

Free golf at our Jack Nicklaus Signature 18-Hole Golf Course as well as the first ever, Jack Nicklaus Golf Park

Free trail rides at our Equestrian Center

Team member recognition, where you are rewarded for your hard work

Employee bowling, team lunches, events, and parties

Referral program – get paid for bringing a friend to work with you

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.