Visa Liaison Officer/Special Assistant

Quality Support, Inc.; Washington (District of Columbia); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Quality Support, Inc. in Washington, DC seeks a skilled visa administrator to manage regional portfolios, research visa cases, and draft findings for internal and external use.

The role requires excellent written and oral communication, the ability to work with high-level executives, and strong organizational skills. A Bachelor’s Degree is required, with an advanced degree preferred, and a minimum of four years in related fields.

Qualifications

• Preferred knowledge of laws, rules, and regulations for visa eligibility and issuance.
• Ability to learn and recall visa application procedures and related laws.
• Fluent written and oral communication about visa requirements.
• Strong organizational skills and ability to handle multiple inquiries.

Responsibilities

• Manage portfolios by region or policy issue and adjust as needed.
• Conduct visa case research using diverse sources and draft concise findings.
• Assist in approval and clearance processes for documents and deliverables.
• Draft complex correspondence, regulations, and briefing papers for internal/external use.

Skills

Visa knowledge

Clear communication

Organization

Project management

Written/oral communication

Education

Bachelor’s Degree

Advanced degree preferred

Job description

Location

Washington, D.C.

Level/Salary Range

$85K -$115K (based on experience)

HR Contact

Subrina Miles

Job Category

Non-Exempt

Security Clearance Required

Position Type

Full-time

Duties/Requirements/Qualifications

QUALIFICATIONS:

• (Preferred) knowledge and understanding of the laws, rules, and regulations pertaining to eligibility for and issuance of a U.S. visa
• Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner both orally and in writing
• Ability to maintain composure and objectivity in stressful situations and in dealing simultaneously with multiple inquiries
• Communicate effectively and confidently with high-level executives
• Superior organizational skills and work ethic
• Ability to manage projects
• Effectively and professionally communicate with the public
• Interpret and apply complex regulatory material

ANTICIPATED DUTIES/TASKS:

• Manage individual portfolios by region and/or policy issue. The Government Managers assign portfolios and may change subjects or portfolios as required;
• Conduct research on visa cases and policy issues by gathering information from a variety of sources, including but not limited to: visa applications, supporting documents, the internet, telephone calls, the FAM, and government, commercial, and open-source databases. Draft findings in a clear and concise manner that summarizes the information gathered during research;
• Manage approval and clearance process of documents or deliverables independently;
• Draft complex correspondence, regulations, reports, and other documents for internal and external use and in the correct format;
• Clear and route for clearance other written internal communication;
• Participate in consular outreach activities including, but not limited to: travel shows, professional meetings and conferences, and university events, and interagency meetings;
• Utilize phone and email to resolve questions with both internal and external interlocutors;
• Data enter and look up files as required;
• Answer and resolve inquiries from consular officers, visa applicants and their representatives or agents;
• Assist the Government with Congressional, Headquarters, and White House inquiries, complaints, and service issues;
• Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel;
• Liaise with contacts across the interagency, other State Department and Consular Affairs offices, as well as Congressional staff and members of the public;
• Assist in training Visa Assistants, Specialists, and other new staff members in their essential job functions, helping to constantly improve the training processes and procedures;
• Provide support for special projects, including, but not limited to, support for conferences, meetings, representational events or bilateral delegations;
• Serve as back-up to the other officers in their absence as designated;
• Draft, edit, and clear all products in appropriate format to include but not limited to documents, regulations, briefing papers, and correspondence; and
• Available for telework when allowable.

Education / Experience Required

• Bachelor’s Degree (advanced degree preferred), and
• At least 4 years of demonstrated ability to communicate orally and in writing in an office environment, including
• At least 2 years of policy development, international relations, legal, and/or foreign service

Quality Support, Inc. is an Equal Opportunity / Affir