Virtual Travel Experience Agent

Livetripexperience; Scranton, Scranton (Lackawanna County, Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for career advancement

Ongoing mentorship and professional development

Exclusive access to travel deals and benefits

Job summary

A leading travel experience company seeks a Virtual Travel Experience Agent to provide remote world-class hospitality. You will guide clients through travel preparations, offering personalized support and maintaining communication for seamless journeys. Ideal candidates are customer-obsessed, organized, and adaptable, with potential experience in hospitality or travel sectors. This role offers a supportive remote environment and opportunities for career advancement.

Qualifications

• Genuine desire to help people and go the extra mile.
• Ability to handle multiple client itineraries without missing details.
• Experience in hospitality, concierge services, or travel agencies is a plus.

Responsibilities

• Deliver exceptional customer care by addressing client needs proactively.
• Assist with itinerary management, including last-minute adjustments.
• Provide personalized recommendations on travel documentation.
• Monitor client trips to anticipate needs and send timely updates.
• Build trust with clients through professional, friendly communication.

Skills

Customer service

Organizational skills

Adaptability

Communication skills

Job description

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world‑class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last‑minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check‑ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer‑Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high‑speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.