Virtual Travel Experience Agent

Livetripexperience; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote team environment

Exclusive access to travel deals

Job summary

Livetripexperience is seeking a Virtual Travel Experience Agent to deliver world-class hospitality remotely from the United States. You will guide clients through their travel preparations and provide ongoing support during trips, ensuring confidence and excitement about their journey.

The role emphasizes customer-obsessed service, organization, and adaptability, with remote-friendly operations and opportunities for growth in the travel sector.

Qualifications

• Customer-obsessed with a genuine desire to help clients.
• Organized and able to manage multiple itineraries.
• Adaptive and quick to adjust to new tools and procedures.
• Hospitality, concierge services, or travel agency experience is a plus.
• Ability to work in a quiet, remote workspace with reliable internet.

Responsibilities

• Deliver proactive, world-class customer care before and during trips.
• Assist with itinerary management, including last-minute changes.
• Provide personalized recommendations and travel documentation guidance.
• Monitor trips and send timely updates or check-ins.
• Maintain professional, friendly, and timely communication to build client trust.

Job description

Charlotte, North Carolina, United States

About the job Virtual Travel Experience Agent

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer-Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high-speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.