Virtual Travel Customer Service

Elevationtravelpartners; Honolulu (HI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel service company is seeking a Virtual Travel Customer Service professional based in Honolulu to assist clients with trip preparations and ongoing support throughout their travel experience. The ideal candidate will have excellent communication skills and customer support experience, and will help ensure travelers feel prepared for their journeys. This remote role offers training and access to travel-related perks.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized with a passion for travel.
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks