Virtual Travel Customer Service

Elevationtravelpartners; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional based in Memphis, Tennessee. The ideal candidate will assist clients with trip preparation and support throughout their travel experience. This involves answering inquiries, managing requests, and providing detailed travel guidance. A friendly communication style and customer support experience are preferred traits for this role. This position emphasizes reliability, organization, and a genuine interest in client satisfaction and travel.

Qualifications

• Customer support experience preferred.
• Friendly and professional in communication.
• Reliable, organized, and comfortable with online tools.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Friendly and professional communication

Reliability and organization

Comfort using online tools

Interest in travel and client satisfaction

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction