Virtual Travel Customer Service

Elevationtravelpartners; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Newark, New Jersey. The role involves assisting clients with travel preparations and providing support throughout their journeys. Responsibilities include answering inquiries through various communication channels, helping with itinerary changes, and fostering a positive customer experience. Ideal candidates should possess strong communication skills, customer support experience, and a passion for travel. This position is an opportunity to make an impact in the travel industry.

Qualifications

• Strong and friendly communication style through various channels.
• Previous customer support experience is preferred.
• Must be reliable and organized.
• Ability to learn and use online tools effectively.
• Passion for travel and ensuring client satisfaction.

Responsibilities

• Assist clients via email, chat, and phone communication.
• Help with itinerary changes and travel questions.
• Provide information about destinations and travel guidelines.
• Follow up with clients before their departure.
• Resolve customer concerns positively.

Skills

Friendly communication

Professional communication

Customer support experience

Organizational skills

Comfort with online tools

Interest in travel

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction