Virtual Teller (Temporary)- Kirksville, MO (South)

Equity Bank; Kirksville (MO); On-site; USD 21,000 - 30,000; Part time

Job summary

Equity Bank in Kirksville, MO is seeking a Temporary Virtual Teller to deliver friendly service through video and digital channels while assisting with routine banking tasks. You will educate customers on products, resolve inquiries, and collaborate with teams to meet service goals, all while complying with regulations and protecting customer information.

This on-site, short-term role requires a high school diploma and strong communication, with experience in customer service or call centers

Qualifications

• High School Diploma or equivalent.
• Banking, teller, customer service, or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable interacting with customers through video and digital channels.
• Proficient with Windows-based systems and basic computer applications.
• Strong attention to detail and organizational skills.
• Ability to solve problems and work effectively in a team environment.
• Ability to maintain confidentiality.

Responsibilities

• Provide professional and friendly service while promoting use of the Video Teller Machine.
• Assist customers with inquiries, account servicing, and routine banking requests.
• Educate customers on bank products, services, and digital banking tools.
• Identify customer needs and refer opportunities to appropriate business partners.
• Promote strong customer relationships through quality service.
• Follow all applicable laws, regulations, policies, and procedures.
• Complete required compliance training.
• Protect customer information and maintain confidentiality.
• Support team and department objectives during the temporary assignment.

Skills

Video banking

Customer service

Communication

Attention to detail

Teamwork

Confidentiality

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Location: Kirksville, MO (South) (On-Site)

Status: Temporary/Hourly

We are seeking a customer-focused and dependable Temporary Virtual Teller to provide exceptional service through video and digital banking channels. The ideal candidate enjoys helping customers, accurately processing transactions, and building positive relationships in a fast-paced, technology-driven environment. If you are detail-oriented, professional, and passionate about delivering a great customer experience, we'd love to meet you.

Responsibilities And Expectations

Key Responsibilities

Deliver An Exceptional Customer Experience

• Provide professional and friendly service while promoting use of the Video Teller Machine
• Assist customers with inquiries, account servicing, and routine banking requests
• Collaborate with internal teams to resolve customer needs

Support Customer Banking Needs

• Educate customers on bank products, services, and digital banking tools
• Identify customer needs and refer opportunities to appropriate business partners
• Promote strong customer relationships through quality service

Ensure Regulatory Compliance

• Follow all applicable laws, regulations, policies, and procedures
• Complete required compliance training
• Protect customer information and maintain confidentiality

Perform Other Duties As Assigned

• Support team and department objectives during the temporary assignment

Requirements

Required Skills & Education

• High School Diploma or equivalent
• Banking, teller, customer service, or call center experience preferred
• Strong verbal and written communication skills
• Comfortable interacting with customers through video and digital channels
• Proficient with Windows-based systems and basic computer applications
• Strong attention to detail and organizational skills
• Ability to solve problems and work effectively in a team environment
• Ability to maintain confidentiality

Who We Are

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.