Virtual Tax Specialist: Expert Returns & Support

Intuit, Inc.; Scranton (Lackawanna County); Remote; USD 40,000 - 59,000; Part time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a qualified tax preparer for a virtual customer-facing role. You will assist TurboTax customers with tax preparation, provide guidance on tax terms, and ensure accurate, high-quality interactions using your tax expertise.

The role requires 2+ years of federal/state 1040 experience, active PTIN, and the ability to work at least 20 hours per week. Bilingual English/Spanish is a plus; remote work across the United States is supported.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season.
• Active PTIN and licenses or ability to obtain.
• Willing to work minimum 20 hours per week.
• Experience with tax software and government websites.

Responsibilities

• This is a virtual, customer-facing role using video communications to interact with customers.
• Provide tax advice, full service return preparation and signature, and respond to product questions.
• Create high quality customer interactions using empathy and tax knowledge.
• Document customer interactions and resolve inquiries per procedures.
• Meet KPI metrics and participate in training and pilot projects.

Skills

Tax preparation

Customer service

Video communication

Tools

TurboTax software

Job description

Intuit, Inc. is seeking a qualified tax preparer for a virtual customer-facing role. You will assist TurboTax customers with tax preparation, provide guidance on tax terms, and ensure accurate, high-quality interactions using your tax expertise.

The role requires 2+ years of federal/state 1040 experience, active PTIN, and the ability to work at least 20 hours per week. Bilingual English/Spanish is a plus; remote work across the United States is supported.