Virtual Tax Pro for TurboTax: Expert Returns

Intuit, Inc.; Buffalo (NY); Remote; USD 26,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a motivated tax professional to support customers remotely, helping them complete federal and state returns using TurboTax products. You will explain tax terms, provide guidance, and deliver confident, clear support through video interactions.

You will assist with tax calculations, product inquiries, and full-service return preparation, while maintaining high-quality customer experiences and meeting KPI goals.

Qualifications

• Minimum two years of federal and state tax return prep experience.
• Active PTIN and ability to obtain state licenses if required.
• Strong verbal and written communication skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Interact with customers via virtual video/audio tools and provide tax guidance.
• Offer full service tax return preparation and signature for TurboTax users.
• Answer product and software inquiries and perform tax calculations.
• Document interactions and support customers toward KPI targets.

Skills

Tax preparation

Customer service

Video conferencing

Communication skills

Bilingual English/Spanish

TurboTax

Smartlook

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking a motivated tax professional to support customers remotely, helping them complete federal and state returns using TurboTax products. You will explain tax terms, provide guidance, and deliver confident, clear support through video interactions.

You will assist with tax calculations, product inquiries, and full-service return preparation, while maintaining high-quality customer experiences and meeting KPI goals.