Virtual Tax Pro — 1040 Return Expert

Intuit, Inc.; Pineville (LA); Remote; USD 30,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a highly motivated tax-preparation professional to assist TurboTax customers remotely.

You will guide clients through federal and state returns, explain tax concepts in plain language, and deliver accurate, friendly support via video and chat. You will use TurboTax software and trusted resources to provide tax advice, complete returns with signature where required, and document interactions.

Qualifications

• 2+ years of recent federal/state 1040 prep for at least 30 clients per season.
• Active PTIN and state licenses/certifications as needed.
• Familiarity with Circular 230 and tax compliance basics.

Responsibilities

• Virtual, customer-facing role using video/software to interact with customers.
• Provide tax advice, full service return prep and signature, and product inquiries.
• Deliver high-quality interactions with clear language and empathy.
• Research using government sites and resources to provide accurate answers.
• Document customer interactions and meet KPI targets.

Skills

Tax preparation

Customer service

Video/online interaction

Problem solving

Technical proficiency

Bilingual (English/Spanish)

Tools

TurboTax

Smartlook

Video conferencing software

Job description

Intuit, Inc. is seeking a highly motivated tax-preparation professional to assist TurboTax customers remotely.

You will guide clients through federal and state returns, explain tax concepts in plain language, and deliver accurate, friendly support via video and chat. You will use TurboTax software and trusted resources to provide tax advice, complete returns with signature where required, and document interactions.