Virtual - Senior Customer Account Manager Representative

Comcast; Pennsylvania; On-site; USD 39,000 - 71,000; Full time

Job summary

Comcast Business Services is seeking a results-driven sales professional to help retain and grow our existing customer base by phone. You will act as a business partner to customers, focusing on increasing revenue while delivering high satisfaction through proactive contact and issue resolution.

Under moderate supervision, you will work with mid-market and SMB accounts, present solutions, manage orders, and collaborate with Sales Engineering and Project Management to design new offerings and

Qualifications

• Experience in sales and customer retention.
• Familiar with Microsoft Dynamics and Salesforce.
• Proficient in MS Office and Outlook.
• Experience with Comcast Business solutions and related billing tools.
• Experience in inbound/outbound call center environments.

Responsibilities

• Meet/exceed goals via high close ratios and multi-product sales.
• Grow Base customers in Mid-market with upgrades.
• Lead biannual account reviews for midmarket customers.
• Process government accounts including orders.
• Interact digitally with SMB base.
• Prepare sales documents with Sales Engineering and PM teams.
• Enter upgrades in billing system in real time.
• Test and provide feedback for deployment of new products.
• Retain business customers via solution-based selling and calls.
• Make outbound calls to achieve quotas.
• Maintain punctual attendance; may work nights/weekends/overtime.
• Other duties as assigned.

Skills

Sales experience

Education

High School Diploma / GED

Tools

MS Suite

Microsoft Dynamics

MS Teams Proficiency

Salesforce

MS Outlook Proficiency

Billing Tools

Inbound/Outbound Call Center

Dedicated Internet Sales

SD-WAN

Job description

• Sales experience required

Job Summary

Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Job Description

Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Preferred Experience

• MS Suite
• Microsoft Dynamics
• MS Teams Proficiency
• Salesforce
• MS Outlook Proficiency
• Comcast Business Advanced Business Solutions
• Billing Tools
• Inbound/Outbound Call Center
• Dedicated Internet Sales
• SD-WAN
• Sales experience required

Core Responsibilities

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
• Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.
• Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.
• Conduct regular reviews and process government accounts to include purchase and sales orders.
• Consistently and regularly conduct interactions digitally with base of SMB customers.
• Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills

Customer-Focused; Workplace Organization; Persuasion; Adaptability; Technical Knowledge; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity

Salary

Base Pay: $18.59

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $34.21

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years