Virtual - Business Sales Representative

Comcast; Pennsylvania; On-site; USD 21,000 - 34,000; Full time

Job summary

Comcast is seeking an outbound oriented role focused on inbound telesales for Comcast Business services to small-to-medium businesses. The position emphasizes meeting quotas, maintaining CRM accuracy, and delivering a superior customer experience.

You will work a schedule that may include evenings and weekends, and you may be eligible for commissions in addition to base pay. Comcast offers a comprehensive benefits package and opportunities for growth within the sales organization.

Qualifications

• Inbound telesales to Comcast services for small-to-medium business customers.
• Meet and exceed sales quotas by generating sales from inbound calls and follow-ups.
• Ensure CRM software is accurate and up-to-date daily.
• Manage customer relationships from initial contact through closing and follow-up.

Responsibilities

• Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.
• Ensure CRM software is accurate and up to date on daily basis.
• Manage the customer relationship from initial call, through close to resolve on the first call or elevate appropriately.
• Deliver best-in-class customer experience and represent Comcast Business Services professionally.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Adaptability

Critical Thinking Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for inbound telesales of Comcast services to small-to-medium business customers.

Job Description

Disclaimer

Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

• HOURS for this role are Monday through Thursday 8:30am to 5pm and Saturday 8:30am to 5pm in corresponding time zone** Off Friday and Sunday.
• Selling Comcast Business Mobile is a requirement **
• Wireless experience strongly preferred **

Core Responsibilities

• Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.
• Ensure CRM software is accurate and up to date on daily basis.
• Manage the customer relationship from initial call, through close to resolve on the first call or elevate appropriately.
• Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.
• Keep up-to-date on product knowledge, industry information and competitive landscape.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity

Salary

Base Pay: $15.16

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $24.77

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years