Virtual Safety Specialist

Appalachian Regional Healthcare (ARH); Barbourville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) in Kentucky seeks a patient monitoring and support specialist to observe assigned patients, intervene virtually as needed, and escalate to nursing staff as required. You will participate in team conferences and shift handoffs while maintaining patient safety and quality care.

The role emphasizes effective communication, SBAR usage, and an empathetic approach, with a strong focus on confidentiality and professional conduct in clinical settings.

Qualifications

• High School Diploma or GED required.
• Up to 1 year of experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Uses effective communication and active listening.
• Practices SBAR communication.
• Functions as a positive role model and adheres to professional conduct.
• Respects dignity and confidentiality of patient information.

Skills

Active listening

Effective communication

SBAR communication

Empathy

Problem solving

Education

High School Diploma/GED

Job description

Overview

Monitors, observes assigned patients, intervenes virtually as appropriate, escalates to nursing staff interventions as needed and communicates changes in status or concerns to nursing as required. Reports any safety hazards, participates in team conferences, shift handoff, in-service education and staff meetings. Performs other related duties as assigned.

Monitors, observes assigned patients, intervenes virtually as appropriate, escalates to nursing staff interventions as needed and communicates changes in status or concerns to nursing as required. Reports any safety hazards, participates in team conferences, shift handoff, in-service education and staff meetings. Performs other related duties as assigned.

Special Instructions

Monitors, observes assigned patients, intervenes virtually as appropriate, escalates to nursing staff interventions as needed and communicates changes in status or concerns to nursing as required. Reports any safety hazards, participates in team conferences, shift handoff, in-service education and staff meetings. Performs other related duties as assigned.

Responsibilities

• Utilizes effective communication skills and active listening, exhibits compassionate and empathetic attitude
• Practices Hands Off communication utilizing SBAR;
• Functions as a positive influence, role model and adheres to professional code of conduct
• Respects dignity and confidentiality of all matters relating to patient

Qualifications

Education

• High School Diploma/GED or Equivalent

Experience

• Up to 1 year preferred but not required.

Required Skills, Knowledge & Abilities

• Basic awareness of problem solving and decision-making skills.
• Basic awareness of digital literacy skills.
• Basic knowledge of medical terminology.
• Ability to deal tactfully with customers, patients, community and family members.
• Ability to handle sensitive information ethically and responsibly.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to function in clinical settings with diverse cultural dynamics of clinical staff and patients.

Licenses & Certifications

• Additional training may be required or provided for virtual platform.