Virtual Reservation Agent | Travel – Remote

The Destination Knot; Baltimore (MD); Remote; USD 35,000 - 70,000; Full time

Job summary

Une entreprise passionnée par le voyage recherche un Virtual Reservation Agent pour aider les clients à organiser des expériences de voyage inoubliables. Vous serez responsable de la gestion des réservations, de la communication avec les clients et de la fourniture d'un excellent service dans un environnement entièrement virtuel. Ce rôle est idéal pour ceux qui aiment le voyage et qui souhaitent travailler dans un cadre flexible tout en développant leurs compétences dans l'industrie du voyage.

Benefits

Formation continue dans l'industrie du voyage

Accès aux plateformes de réservation préférées et aux ressources des fournisseurs

Remises exclusives et avantages de voyage

Culture d'équipe solidaire avec de nombreuses possibilités d'évolution

Travail à distance avec des heures flexibles

Qualifications

• Expérience préalable en voyage, hôtellerie ou service client souhaitable.
• Capacité à gérer plusieurs demandes et à prioriser efficacement.
• Attitude positive avec une passion pour le voyage.

Responsibilities

• Assister les clients dans la réservation d'hôtels, de croisières et d'autres services de voyage.
• Répondre aux demandes de voyage par e-mail, téléphone ou chat de manière professionnelle.
• Gérer les modifications de réservation avec attention aux détails.

Skills

Communication écrite

Organisation

Service client

Compétences technologiques

Gestion de demandes multiples

Job description

Virtual Reservation Agent | Travel – Remote

Virtual Reservation Agent | Travel – Remote

3 weeks ago Be among the first 25 applicants

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This range is provided by The Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $70,000.00/yr

Job Title:
Virtual Reservation Agent | Travel – Remote

About Destination Knot:
At Destination Knot, we design unforgettable travel experiences tailored to each client’s preferences. From luxurious resort stays and tropical getaways to cruises and custom itineraries, our mission is to make the planning process easy and enjoyable. Our team is passionate about delivering high-touch service with expert guidance and reliable support at every step.

Position Overview:
We are seeking a detail-oriented and customer-focused Virtual Reservation Agent to join our remote team. In this role, you will assist clients with booking travel arrangements including accommodations, cruises, and vacation packages. This is a great opportunity for individuals who love travel, enjoy helping others, and are comfortable working in a virtual environment.

Key Responsibilities:
Assist clients with booking hotel stays, resorts, cruises, and other travel services

Respond to travel inquiries via email, phone, or chat in a professional and timely manner

Gather client preferences to offer customized travel options

Accurately input reservation details and maintain up-to-date client records

Manage booking changes, updates, and special requests with attention to detail

Stay informed on current travel trends, promotions, and destination guidelines

Provide outstanding service throughout the planning and post-booking process

Qualifications:
Prior experience in travel, hospitality, or customer service is preferred

Strong written and verbal communication skills

Organized, tech-savvy, and comfortable using online platforms and booking tools

Ability to manage multiple requests and prioritize effectively

Self-motivated and reliable with a positive attitude

Must be 18 years or older with access to a personal computer and reliable internet connection

Passion for travel and delivering exceptional client experiences

What We Offer:
Fully remote work environment with flexible hours

Ongoing travel industry training and development

Access to preferred booking platforms and supplier resources

Incentive-based earning opportunities

Travel perks and exclusive supplier discounts

A supportive team culture with room to grow

Work Environment:
This is a work-from-home position that offers flexibility, autonomy, and the opportunity to be part of a passionate, people-focused travel team.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality, Food and Beverage Services, and Retail

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