Work From Home/Virtual Ticketing & Booking Agent

SB Living Company; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Virtual Ticketing Agent to join their team. This remote role offers the flexibility to work from anywhere, allowing you to assist clients with their travel needs while delivering exceptional customer experiences. You'll manage ticketing and booking, respond to inquiries, and provide tailored solutions to ensure client satisfaction. With comprehensive training provided, this position is perfect for those looking to start a career in the dynamic travel industry. Enjoy travel perks and growth opportunities in a supportive team environment, making this an exciting opportunity for anyone passionate about travel.

Benefits

Remote Work Flexibility

Training and Development

Travel Perks

Growth Opportunities

Supportive Team Environment

Qualifications

• Strong communication skills are essential for assisting clients effectively.
• Organizational skills and attention to detail are crucial in a fast-paced environment.

Responsibilities

• Assist clients in booking airline and event tickets while providing excellent customer service.
• Coordinate with airlines and travel partners to resolve any booking issues.

Skills

Verbal Communication

Written Communication

Organizational Skills

Problem-Solving

Customer Service

Basic Computer Literacy

Education

High School Diploma or equivalent

Tools

Ticketing Systems

Job description

Work From Home/Virtual Ticketing & Booking Agent

SB Living Company, United States

Are you passionate about travel and delivering exceptional customer experiences? Begin your career as a Virtual Ticketing Agent, where you'll assist clients with their travel needs, all from the comfort of your home. This remote opportunity allows you to work flexibly while becoming an essential part of the dynamic travel industry.

Key Responsibilities:

• Ticketing and Booking Management:
  • Assist clients in booking airline tickets, event tickets, and other travel-related reservations
  • Utilize ticketing systems to confirm, modify, or cancel reservations as needed
  • Provide accurate information on ticket policies, pricing, and availability
• Customer Support:
  • Respond to inquiries via phone, email, or chat, ensuring clients receive outstanding service
  • Offer tailored solutions and alternatives based on client preferences and budgets
  • Handle ticketing issues such as refunds, exchanges, and travel disruptions efficiently
• Collaboration and Problem Solving:
  • Coordinate with airlines, event organizers, or travel partners to resolve booking issues
  • Work closely with the team to ensure client satisfaction and seamless booking experiences

What We Offer:

• Remote Work Flexibility: Work from anywhere with a reliable internet connection
• Training and Development: Receive comprehensive training to thrive in your role—no experience required!
• Travel Perks: Enjoy discounts on personal and professional travel
• Growth Opportunities: Develop your skills and advance within the travel industry
• Supportive Team Environment: Join a collaborative network of travel professionals

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Basic computer literacy; experience with ticketing systems is a bonus but not required
• A proactive problem-solver with a customer-first attitude
• Must be 18 years or older; proficiency in English required, bilingual candidates are a plus
• Flexible work schedule to suit your lifestyle

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