Virtual Reservation Agent | Travel – Remote

The Destination Knot; Baltimore (MD); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading travel company is seeking a Virtual Reservation Agent to assist clients with booking travel arrangements. This fully remote role offers flexibility and a supportive culture where you can thrive. Ideal candidates are detail-oriented and passionate about travel, with strong customer service skills.

Benefits

Fully remote work environment

Flexible hours

Ongoing travel industry training

Incentive-based earning opportunities

Travel perks and discounts

Qualifications

• Prior experience in travel, hospitality, or customer service preferred.
• Strong written and verbal communication skills.
• Organized and tech-savvy with online platforms.

Responsibilities

• Assist clients with booking hotel stays, resorts, cruises, and other travel services.
• Respond to travel inquiries via email, phone, or chat.
• Gather client preferences for customized travel options.

Skills

Communication

Organization

Customer Service

Tech-Savvy

Job description

Job Title:
Virtual Reservation Agent | Travel – Remote

About Destination Knot:
At Destination Knot, we design unforgettable travel experiences tailored to each client’s preferences. From luxurious resort stays and tropical getaways to cruises and custom itineraries, our mission is to make the planning process easy and enjoyable. Our team is passionate about delivering high-touch service with expert guidance and reliable support at every step.

Position Overview:
We are seeking a detail-oriented and customer-focused Virtual Reservation Agent to join our remote team. In this role, you will assist clients with booking travel arrangements including accommodations, cruises, and vacation packages. This is a great opportunity for individuals who love travel, enjoy helping others, and are comfortable working in a virtual environment.

Key Responsibilities:
Assist clients with booking hotel stays, resorts, cruises, and other travel services

Respond to travel inquiries via email, phone, or chat in a professional and timely manner

Gather client preferences to offer customized travel options

Accurately input reservation details and maintain up-to-date client records

Manage booking changes, updates, and special requests with attention to detail

Stay informed on current travel trends, promotions, and destination guidelines

Provide outstanding service throughout the planning and post-booking process

Qualifications:
Prior experience in travel, hospitality, or customer service is preferred

Strong written and verbal communication skills

Organized, tech-savvy, and comfortable using online platforms and booking tools

Ability to manage multiple requests and prioritize effectively

Self-motivated and reliable with a positive attitude

Must be 18 years or older with access to a personal computer and reliable internet connection

Passion for travel and delivering exceptional client experiences

What We Offer:
Fully remote work environment with flexible hours

Ongoing travel industry training and development

Access to preferred booking platforms and supplier resources

Incentive-based earning opportunities

Travel perks and exclusive supplier discounts

A supportive team culture with room to grow

Work Environment:
This is a work-from-home position that offers flexibility, autonomy, and the opportunity to be part of a passionate, people-focused travel team.