Product Integration Support Specialist

Travel Leaders Group; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Customer Support Specialist to assist with corporate online booking tools. In this dynamic role, you will provide exceptional support to both agents and corporate clients, ensuring their needs are met through effective problem-solving and communication. This position offers a chance to work with leading online booking software, conduct training sessions, and manage multiple projects. Enjoy a comprehensive benefits package, including medical and dental plans, flexible spending accounts, and discounted travel options. Join a company that values diversity and offers a supportive work environment.

Benefits

Medical Plans

Dental Plans

Vision Insurance

Flexible Spending Accounts

Company-Paid Life Insurance

Paid Parental Leave

401k Plan with Company Match

Discounted Employee Travel Options

Access to LinkedIn Learning

Discounted Pet Insurance

Qualifications

• 2-5 years’ experience with Concur Travel corporate online booking software preferred.
• Exceptional customer service skills required along with strong business communication skills.

Responsibilities

• Provides support of corporate online booking tools to meet client needs.
• Monitor Help Desk calls and emails, completing tasks as needed.
• Create/manage travel policies, rule classes, and client rates.

Skills

Customer Service Skills

Knowledge of Online Booking Tools

Problem Solving

Business Communication Skills

Presentation Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Concur

Certify

Deem

GDS Systems (Sabre Preferred)

Job description

Overview

*The working hours for this role will be 12pm-8:30pm ET/9am-5:30pm Pacific Time*

Provide customer support for the online booking tools and other corporate travel software offered by Global Travel Collection. This role faces both internally, with our agents and independent contractors, and externally, with our corporate clients. A successful candidate would have great customer service skills, have a working knowledge of online booking tools, and the desire/ability to solve problems daily.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Responsibilities

• Provides support of corporate online booking tools, such as Concur, Certify, and Deem to meet client needs.
• Assist with implementations
• Monitor the Help Desk calls and emails. This includes picking up tasks, completing them, and communicating their completion as needed.
• Configure user and company account
• Create/manage travel policies, rule classes, search options, client rates and discounts
• Present trainings and demonstrations in a professional manner.
• Other duties as assigned

Qualifications

• 2-5 years’ experience with Concur Travel corporate online booking software preferred, with the ability to learn other tools such as Certify and Deem.
• Working knowledge of GDS systems. (Sabre knowledge preferred)
• Exceptional customer service skills required along with strong business communication skills (both oral and written).
• Excellent presentation skills with the ability to conduct training in both virtual and in-person environments if needed.
• Detailed oriented while coordinating and managing multiple projects simultaneously.
• Previous travel agency experience preferred.
• Agent experience a plus but not required
• Bachelor's degree or equivalent experience preferred.

Internova Travel Group is an Equal Opportunity Employer.We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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