Virtual Patient Observation Technician- Ben Taub- Full-time- Days (5:00AM- 1:30PM)

Harris Health System, Inc.; Houston (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Harris Health System is hiring a Virtual Patient Observation Technician (VPOT) to monitor patients in real time and support nursing staff with safety interventions. The role emphasizes compassionate communication and adherence to care standards, including Language of Caring.

A high school diploma and relevant certifications are required, with preferred experience in patient-facing roles. The VPOT will work to maintain patient safety, document observations, and participate in quality initiatives

Qualifications

• High School diploma or equivalent required.
• Nursing assistant or medical assistant certification preferred.
• Two years in direct patient care or hospital environment preferred.
• Basic computer and intercom/headset equipment experience helpful.

Responsibilities

• Provide constant, real-time video monitoring of assigned patients.
• Verbally redirect patients from at-risk behaviors and escalate as needed.
• Communicate with nursing staff for interventions or assistance.
• Document observations and participate in performance improvement initiatives.

Skills

Verbal communication

Bilingual English/Spanish

Medical terminology

PC literacy

Education

High School diploma or equivalent

Texas Nursing Assistant Certification or Medical Assistant certification

Tools

Basic computer

Intercom/headset

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY:

The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance.

The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.

MINIMUM QUALIFICATIONS:

• 1. Education/Licensure/Specialized Training: a. Education: High School diploma or the equivalent plus technical skills/training appropriate to the specialty area. b. Licensure/Certification: Texas Nursing Assistant Certification; or Medical Assistant certification from one of the following: 'American Medical Technologists (AMT) 'American Association of Medical Assistants (AAMA) 'National Center for Competency Testing (NCCT) 'National Healthcareer Association (NHA) 'National Association for Health Professionals (NAHP) And BLS
• 2. Work Experience: Two (2) years related clinical experience required Related specialty experience preferred (i.e., direct patient care, virtual observation, telemetry technician, hospital environment, experience in nursing program clinical rotations).
• 3. Management Experience: N/A
• 4. Equipment Operated: Basic computer, wireless telephone, intercom/headset communication

SPECIAL REQUIREMENTS:

• 1. Communication Skills: Above Average Verbal (Heavy Public Contact) Bilingual Skills Preferred Yes Language(s): English/Spanish Writing /Composing: Correspondence / Reports
• 2. Other Skills: Medical Terms, PC
• 3. Advanced Education: N/A
• 4. Work Schedule: Weekends, Holidays, Flexible
• 5. Other Requirements: a. Comfortable using computer technology and sitting for long periods of time in front of a computer screen b. Able to analyze and synthesize patient safety information to determine the course of action. c. Able to make quick decisions under pressure, and manages stress appropriately d. Well-organized, efficient multi-tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty e. Attention to detail, able to focus on a particular patient, object or task for an extended period of time f. Good telephone etiquette

RESPONSIBLE TO: Designated Supervisor, Director/Program Manager

EMPLOYEES SUPERVISED: No