Virtual Patient Observation Technician

Harris Health System; Houston (TX); On-site; USD 29,000 - 35,000; Part time

Benefits offered by this job

Medical coverage

Student loan repayment

Shift differentials

FSAs

Disability insurance

Life insurance

401(k)

EAP

Parking

Credit union

Disaster relief

Tuition reimbursement

Job summary

Harris Health System seeks a Virtual Patient Observation Technician (VPOT) for Ben Taub Hospital in Houston. This part-time evening role provides real-time video monitoring of patients to maintain a safe care environment and timely communication with the nursing team.

You will document observations, follow safety protocols, interact with patients and families, and support performance improvement initiatives while staying focused on accuracy and patient privacy.

Qualifications

• High School Diploma or equivalent required.
• Technical skills or training appropriate to the specialty area.
• Texas Nursing Assistant Certification or Medical Assistant certification (AMT/AAMA/NCCT/NHA/NAHP) preferred.
• Basic Life Support (BLS) certification required.

Responsibilities

• Provide real-time video monitoring of assigned patients.
• Observe and identify at-risk behaviors and provide verbal redirection.
• Communicate with nursing staff for necessary interventions.
• Document observations per established standards.
• Interact with patients, families, and staff professionally, supporting a customer-friendly environment.

Skills

Medical terminology

Computer proficiency

Observation skills

Decision making under pressure

Multitasking

Attention to detail

Communication

Education

High School Diploma or equivalent

Technical skills or training

Tools

Basic computer

Wireless telephone

Job description

Hiring Post: Virtual Patient Observation Technician - Ben Taub

Compensation: $20.87 to $25.42/hour

Career Area: Allied Health
Location: Ben Taub Hospital, Houston, TX 77030
Position Type: Part-Time
Shift: Evenings, 1:00 PM - 9:30 PM
Job ID: 181106

Benefits

• Day 1 medical, dental, and vision coverage
• $10k student loan repayment
• Shift differentials where applicable
• Flexible Spending Accounts (FSAs)
• Short- and Long-Term Disability insurance
• Life and AD&D insurance
• 401(k) retirement plan with employer contributions
• Employee Assistance Program (EAP)
• Subsidized parking
• Access to a credit union
• Employee disaster relief support
• Tuition Reimbursement available after 6 months of employment

About the Position

Harris Health is seeking a Virtual Patient Observation Technician (VPOT) to join the team at Ben Taub Hospital for a part-time evening shift from 1:00 PM to 9:30 PM.

The VPOT provides constant, real-time video monitoring of assigned patients to help maintain a safe care environment. You will observe patients for at-risk behaviors, provide verbal redirection when appropriate, and communicate directly with nursing staff when additional intervention or assistance is needed.

In this role, you will document observations according to established standards, follow appropriate safety measures, and participate in performance improvement and quality initiatives. You will also interact with patients, families, and staff while promoting a professional, supportive, and customer-friendly environment.

This position requires exceptional attention to detail, the ability to continuously monitor multiple patients, sound judgment, and the ability to make timely decisions under pressure.

About Harris Health System

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community through acute care, primary care, wellness, disease management, and population health services, with a focus on low-income, uninsured, and underinsured patients.

Ben Taub Hospital (Level I Trauma Center) and Lyndon B. Johnson Hospital (Level III Trauma Center) anchor Harris Health's network of 39 clinics, health centers, specialty locations, and telemedicine services. Harris Health is nationally recognized for Magnet nursing excellence, NCQA patient-centered care, and its academic partnerships with Baylor College of Medicine, McGovern Medical School at UTHealth, and The University of Texas MD Anderson Cancer Center.

At Harris Health, we foster a culture built on compassion, collaboration, integrity, accountability, excellence, and a commitment to Leading with Love.

Requirements

• Education
  • High School Diploma or equivalent
  • Technical skills or training appropriate to the specialty area
• Licensure and Certification
  • Texas Nursing Assistant Certification; OR
  • Medical Assistant certification from one of the following:
    • American Medical Technologists (AMT)
    • American Association of Medical Assistants (AAMA)
    • National Center for Competency Testing (NCCT)
    • National Healthcareer Association (NHA)
    • National Association for Health Professionals (NAHP)
  • Basic Life Support (BLS) certification
• Experience
  • Minimum of 2 years of related clinical experience required
  • Related specialty experience preferred, including:
    • Direct patient care
    • Virtual patient observation
    • Telemetry technician experience
    • Hospital environment experience
    • Nursing program clinical rotations
• Communication and Language Skills
  • Strong verbal communication skills
  • English/Spanish bilingual skills preferred
  • Written communication and report-writing skills
  • Professional telephone etiquette
• Knowledge and Skills
  • Medical terminology
  • Computer proficiency
  • Ability to analyze patient safety information and determine appropriate action
  • Ability to make quick decisions under pressure
  • Ability to manage stress appropriately
  • Strong organizational and multitasking skills
  • Ability to continuously monitor multiple patients simultaneously
  • Exceptional attention to detail and sustained focus
  • Ability to remain seated and work at a computer screen for extended periods
• Equipment
  • Basic computer
  • Wireless telephone
  • Intercom and headset communication systems
• Work Schedule
  • Part-time
  • Evening shift: 1:00 PM - 9:30 PM
  • Flexible schedule
  • Weekends and holidays as required

Job Details

Career Area: Allied Health
Position Type: Part-Time
Pay: $20.87 - $25.42/hour
Shift: Evenings, 1:00 PM - 9:30 PM
Location: Ben Taub Hospital, Houston, TX 77030, United States
Job ID: 181106

Join Harris Health and help strengthen patient safety at Ben Taub Hospital by providing attentive, real-time observation and timely communication that supports patients and their care teams.