Virtual Operations Project Manager

SecureSpace; Town of Texas (WI); Remote; USD 65,000 - 85,000; Full time

Job summary

SecureSpace is seeking a Virtual Operations Project Manager to lead innovative projects aimed at enhancing customer engagement in a remote environment. This pivotal role focuses on project management, process optimization, and technology integration to drive operational success within our call center operations. Ideal candidates should have a Bachelor's degree and substantial experience in operations and project management, plus proficiency in analytical tools.

Qualifications

• At least three years of experience in operations required.
• Tech savvy with experience using AI applications and CRM tools.
• Ability to excel in a fully remote setting.

Responsibilities

• Develop project roadmaps from inception to completion with stakeholders.
• Optimize customer interactions and operational outcomes through technology.
• Collect and analyze data for staffing and scheduling improvements.

Skills

Project management

Customer engagement

Process improvement

Communication

Problem-solving

Education

Bachelor's Degree in Business or related field

Tools

Google Sheets

Excel

Tableau

Looker Studio

Wrike

Slack

Zoom

Outlook

Job description

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SecureSpace Management LLC, a nationwide provider of top-tier storage solutions, seeks an innovative Virtual Operations Project Manager (VOPM) to join our dynamic team.

Objective

The Virtual Operations Project Manager will work with the Director of Virtual Operations to leverage cutting-edge technology, develop strategies from the ground up, and scale effective solutions for our fast-paced customer success call center.

Responsibilities

Project Creation & Prioritization

• Develop, maintain, and prioritize project roadmaps from inception to completion, collaborating directly with the Director of Virtual Operations and other departmental leaders.
• Utilize established project management methodologies (e.g., Agile, Scrum, or other) to drive timely, on-budget project deliveries and manage dependencies.
  
  

Collaboration & Stakeholder Engagement

• Serve as the primary liaison for the Virtual Operations department, working closely with Customer Success, Customer Resolution, Operations, Development, Marketing, and external vendors.
• Coordinate cross-functional initiatives to enhance the customer experience while aligning with strategic objectives.
  
  

Call Center & Process Optimization

• Oversee end-to-end contact center workflows and configurations (e.g., phone routing, IVR/ACD systems) to ensure best-in-class, in-house service.
• Continuously refine and improve existing processes to support rapid growth, enhance efficiency, and drive customer satisfaction.
  
  

Technology Evaluation & Integration

• Research, recommend, and implement new technologies—especially AI and CX solutions—to optimize customer interactions and operational outcomes.
• Manage existing software licenses and vendor relationships; oversee integrations with external platforms and tools.
  
  

Data Tracking & Reporting

• Collect and analyze data to inform decisions on staffing, scheduling, AI adoption, and overall operational improvements.
• Proficiency in Google Sheets, Excel, Tableau, Looker Studio, or similar analytics tools is strongly preferred.
  
  

Strategic Planning & Growth

• Partner with the Director of Virtual Operations to forecast future needs and develop long-term strategies for scaling to additional facilities, staff, and service lines.
• Collaborate with leadership to launch new operational initiatives related to AI, CX, and customer engagement as the company grows.
  
  

Remote Work & Leadership

• Embrace a fully remote work environment, maintaining high levels of productivity, communication, and accountability.
• Operate as a team of two within Virtual Operations (yourself and the Director), taking full ownership of project execution.
  
  

Other Functions

• Must be able to work extended hours and weekends as needed
• Other duties as assigned
  
  

Skills And Experience

• Bachelor's Degree in Business or related field required.
• At least three years of experience in operations required.
• Project management experience required.
• Tech savvy with demonstrated experience with AI applications, contact center infrastructures, CRM tools, and general process improvement.
• Familiarity with project management software (e.g., Wrike), collaboration tools (Slack, Outlook, Zoom), and analytics platforms (Google Sheets, Excel, Tableau, Looker Studio).
• Excellent communication and collaboration skills, with a proven ability to work effectively with cross-functional teams.
• Entrepreneurial mindset; thrives on developing innovative strategies and solutions from the ground up.
• Ability to excel in a fully remote setting, demonstrating self-motivation, time management, and organizational skills.
• Exceptional problem-solving skills.
  
  

Salary: $65,000 - $85,000 per year

SecureSpace Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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