Virtual HVAC Technician - 100% Remote

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in home services is seeking an HVAC Technician to perform remote diagnostics and triage. This role allows you to leverage technology to assist customers with HVAC maintenance and repairs while working from home. The ideal candidate will have strong problem-solving skills and a background in HVAC service.

Benefits

Health benefits

401(k)

Stock purchase plan

Qualifications

• 5+ years as an HVAC Field Technician required.
• EPA Refrigeration License required.
• NATE Certification preferred.

Responsibilities

• Conduct remote diagnostic and triage appointments with HVAC Customers.
• Provide technical support using multi-channel interactions.
• Document all Customer interactions and maintain technical knowledge.

Skills

Problem analysis

Communication

Attention to detail

Multitasking

Customer service

Education

High School diploma or GED

EPA Refrigeration License

NATE Certification

Tools

Microsoft products

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Front Door LLC, is seeking professionals. Apply via Lensa today!

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: Do you love helping Customers with HVAC maintenance and repair but are looking to reduce the physical demands and windshield time of field work? Do you have great diagnostic and problem-solving skills and can help Customers understand their options? Are you excited to work from home leveraging technology to interact with Customers, start their service process, and triage potential options ranging from DIY to a traditional service visit?

Frontdoor is looking for an HVAC Technician to perform remote diagnosis and triage. You will engage with Customers using proprietary Streem technology, giving you a live audio and video feed to see the Customer’s HVAC equipment. Your role will help empower Customers to understand repairs they can safely do themselves, and viable, cost-saving options if they cannot.

Responsibilities include:

• Conduct remote diagnostic and triage appointments with HVAC Customers using Streem technology
• Provide technical support using Streem and other multi-channel interactions in the diagnosis and repair of Customers' HVAC service or maintenance needs
• Deliver a great Customer experience by walking them through simple, step-by-step instructions to better understand their service or maintenance need and potential options
• Document all Customer interactions, including systems, model, serial number, actions taken, and next steps
• Enhance and maintain technical knowledge of current HVAC trade standards, codes, and procedures regarding safe and effective do-it-yourself instruction
• Contribute feedback and participate in initiatives related to process improvements, system development, or new business opportunities
• Grow sales volume while building member relationships and making expert product recommendations
• Develop business relationships and respond to sales inquiries and service needs
• Leverage and analyze data to understand the market, identify opportunities, and develop strategies to grow the business
• Serve as a trusted “Advisor” for best practices and cost efficiency for members
• Other duties as assigned

Qualifications

Minimum Education, Licensure, and Certification: High School diploma or GED required, EPA Refrigeration License required, NATE Certification preferred

Minimum Experience: 5+ years as an HVAC Field Technician required

Required Skills:

• Ability to systematically triage and diagnose HVAC systems
• Problem analysis and professional judgment skills
• Strong communication skills for explaining technical issues to customers
• Ability to work independently
• Proficiency with Microsoft products (Zoom, Teams, Outlook, Excel)
• Intermediate to advanced technology skills for multi-channel interactions
• Attention to detail
• Multitasking and prioritization skills
• Self-starter, personable, and relationship builder
• Ability to sell in person or virtually
• Openness to new ideas and continuous learning
• Strong customer service and interpersonal skills
• Experience selling products in a category creator environment

Other/State Specific: This role pays between $34 to $38/hr, depending on skills, qualifications, responsibilities, experience, and location. Certain roles are eligible for additional rewards and incentives. Benefits include health, wellbeing, and financial components such as insurance, 401(k), stock purchase plan. Learn more at frontdoor.jobs/benefits.

Job Locations: US

ID: 2025-3697

Category: Customer Service/Support

Type: Full Time

Company: AHS American Home Shield Corp

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting