Fiber Optics Technician

Zones IT Solutions; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking a Field Services Technician to deliver effective IT solutions while fostering long-term customer relationships. This role involves travel and hands-on work with hardware and systems, requiring strong technical skills and the ability to work independently. The company offers a comprehensive benefits package and values diversity in its workforce.

Benefits

Medical coverage

Mandated sick leave

Wellness benefits

Work-life balance benefits

Qualifications

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license and insurance for travel.

Responsibilities

• Adding or removing non-powered equipment hardware.
• Conducting in-process and final quality inspections.
• Writing Job Information Memorandums (JIMs).

Skills

Basic PC skills

Electronic skills

Familiarity with hardware and operating systems

Tools

Basic hand tools

Job description

Description

Company Overview:

When it comes to IT solution providers, there are many choices. However, for innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Whatever your needs, consider IT Done. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term relationships. As a first-line responder, you will communicate openly, helpfully, and engagingly, focusing on finding the right solution. You will organize, triage customer issues, and proactively address potential problems. With formal training provided, you will be equipped to meet customer needs efficiently.

Our virtual and hands-on classroom training promotes rapid learning and a growth-oriented environment. We are dedicated to developing our team members through a community of diverse individuals, innovative thinking, and continuous learning, supported by dedicated mentors and coaches across territories.

What you’ll do as the Field Services Technician

The following requirements describe the knowledge, skills, and abilities needed. Reasonable accommodations will be made for individuals with disabilities. This job description is not exhaustive and duties may change without notice.

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license, Insurance, and RealID/Passport for travel.
• At least 25 years of age.
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Prolonged travel, including driving several hours daily.
• Willing to work rotating and weekend shifts.
• Ability to lift tools, parts, and equipment weighing up to 75 lbs. unaided, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of various sizes.
• Willing to undergo training for various certifications.
• Possession of basic hand tools (screwdrivers, crimpers, pliers, etc.).

What you will bring to the team:

• Adding or removing non-powered equipment hardware.
• Adding or removing wiring and connections on non-working equipment and switchboard cables.
• Leading verification/continuity testing.
• Analyzing job specifications and drawings.
• Understanding the Scope of Work (SOW) and preparing comprehensive Job Change Order (JCO) summaries.
• Providing work assignments to Skill Level 1 and 2 Installers.
• Preparing a Method of Procedure (MOP).
• Writing Job Information Memorandums (JIMs).
• Resolving job specification and drawing issues.
• Updating office record drawings.
• Conducting in-process and final quality inspections.

Zones offers a comprehensive Benefits package

We are committed to supporting our team with a benefits package including medical coverage, mandated sick leave, and other wellness and work-life balance benefits. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an EEO employer, our community is diverse.

At Zones, work is more than a job—it's a career with a global, client-centric, tech-passionate team that embraces change and lifelong learning. Join us if you want to work at the forefront of IT innovation across sales, engineering, operations, administration, and more.

All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify, a system that verifies employment eligibility in the US.