Virtual Hotel Reservationist (Remote)

LoveBound Destinations; Philadelphia (Philadelphia County); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury travel is seeking a Remote Hotel Reservationist to enhance client experiences through seamless booking management. This role is pivotal in ensuring exceptional service for discerning travelers, requiring strong communication and multitasking skills. You will engage with clients to understand their needs, manage reservations, and provide top-notch customer service. Enjoy the flexibility of remote work while being part of a supportive team culture that values professional development and offers travel perks. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Flexible Work Environment

Competitive Compensation

Professional Development

Travel Perks

Supportive Team Culture

Qualifications

• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle hotel reservations and bookings efficiently and accurately.
• Communicate with clients to understand their accommodation needs.
• Provide excellent customer service throughout the booking process.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Customer Service

Tools

Booking Systems

Job description

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Job Description: Virtual Hotel Reservationist (Remote)

Location: Remote

Overview: LoveBound Destinations, a prestigious travel agency specializing in luxury and personalized travel experiences, is seeking a Remote Hotel Reservationist to join our dedicated team. As a Remote Hotel Reservationist, you will play a pivotal role in facilitating seamless accommodation bookings for our discerning clientele, ensuring exceptional service and satisfaction.

Responsibilities:

1. Booking Management: Handle hotel reservations and bookings efficiently and accurately, ensuring all client requests are met promptly.
2. Client Engagement: Communicate with clients via phone, email, or online chat to understand their accommodation needs and preferences.
3. Availability Monitoring: Utilize booking systems to check room availability, rates, and special promotions to offer the best options to clients.
4. Reservation Coordination: Coordinate bookings with hotels, ensuring all special requests (e.g., room preferences, amenities) are communicated and confirmed.
5. Customer Service: Provide excellent customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
6. Sales Opportunities: Identify opportunities to upsell additional services, room upgrades, and packages to enhance the client’s stay.
7. Administrative Tasks: Maintain accurate records of bookings and client interactions in the reservation system, ensuring data integrity and confidentiality.
8. Problem Resolution: Handle any issues or discrepancies related to bookings with efficiency and diplomacy, ensuring a positive resolution for the client.

Benefits:

1. Flexible Work Environment: Enjoy the flexibility of working remotely, allowing for a balanced work-life schedule.
2. Competitive Compensation: Receive a competitive pay with potential performance-based incentives.
3. Professional Development: Access to training and development opportunities to enhance your skills and advance your career in the hospitality industry.
4. Travel Perks: Gain access to travel discounts and special offers to expand your knowledge of hotels and destinations.
5. Supportive Team Culture: Join a collaborative team of hospitality professionals dedicated to delivering exceptional service and client satisfaction.

Qualifications:

1. Strong communication and interpersonal skills, with a customer-focused approach.
2. Ability to multitask and prioritize in a fast-paced environment.
3. Knowledge of hotel operations, room types, and amenities.