Virtual Hotel Reservationist (Remote)

LoveBound Destinations; Philadelphia (Philadelphia County); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury travel is seeking a Remote Hotel Reservationist to enhance client experiences through exceptional service. In this role, you will manage hotel bookings, engage with clients to understand their needs, and ensure seamless reservation coordination. With a focus on customer satisfaction, you will also identify upselling opportunities and resolve any booking issues. Enjoy a flexible remote work environment, competitive compensation, and access to professional development opportunities. If you are passionate about hospitality and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Flexible Work Environment

Competitive Compensation

Professional Development

Travel Perks

Supportive Team Culture

Qualifications

• Strong communication and interpersonal skills are essential for this role.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle hotel reservations and bookings efficiently and accurately.
• Communicate with clients to understand accommodation needs and preferences.

Skills

Strong communication skills

Interpersonal skills

Customer-focused approach

Multitasking

Prioritization

Tools

Booking systems

Job description

Job Description: Virtual Hotel Reservationist (Remote)

Location: Remote

Overview: LoveBound Destinations, a prestigious travel agency specializing in luxury and personalized travel experiences, is seeking a Remote Hotel Reservationist to join our dedicated team. As a Remote Hotel Reservationist, you will play a pivotal role in facilitating seamless accommodation bookings for our discerning clientele, ensuring exceptional service and satisfaction.

Responsibilities:

• Booking Management: Handle hotel reservations and bookings efficiently and accurately, ensuring all client requests are met promptly.
• Client Engagement: Communicate with clients via phone, email, or online chat to understand their accommodation needs and preferences.
• Availability Monitoring: Utilize booking systems to check room availability, rates, and special promotions to offer the best options to clients.
• Reservation Coordination: Coordinate bookings with hotels, ensuring all special requests (e.g., room preferences, amenities) are communicated and confirmed.
• Customer Service: Provide excellent customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
• Sales Opportunities: Identify opportunities to upsell additional services, room upgrades, and packages to enhance the client’s stay.
• Administrative Tasks: Maintain accurate records of bookings and client interactions in the reservation system, ensuring data integrity and confidentiality.
• Problem Resolution: Handle any issues or discrepancies related to bookings with efficiency and diplomacy, ensuring a positive resolution for the client.

Benefits:

• Flexible Work Environment: Enjoy the flexibility of working remotely, allowing for a balanced work-life schedule.
• Competitive Compensation: Receive a competitive pay with potential performance-based incentives.
• Professional Development: Access to training and development opportunities to enhance your skills and advance your career in the hospitality industry.
• Travel Perks: Gain access to travel discounts and special offers to expand your knowledge of hotels and destinations.
• Supportive Team Culture: Join a collaborative team of hospitality professionals dedicated to delivering exceptional service and client satisfaction.

Qualifications:

• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of hotel operations, room types, and amenities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Internet Publishing