Virtual Cruise Reservationist/Entry Level

LoveBound Destinations; Los Angeles (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury travel is on the lookout for a dedicated Virtual Cruise Reservationist. This entry-level role offers the chance to work remotely while facilitating seamless cruise bookings for clients. You will engage with customers to understand their preferences, assist in itinerary planning, and provide exceptional service throughout the booking process. Enjoy the flexibility of remote work, competitive compensation, and unique travel perks that come with this position. If you have a passion for travel and a knack for customer service, this opportunity is perfect for you!

Benefits

Remote Work Flexibility

Competitive Compensation

Professional Development

Travel Perks

Team Collaboration

Qualifications

• Strong communication skills and customer-focused approach.
• Knowledge of cruise destinations and onboard amenities.

Responsibilities

• Manage cruise reservations and bookings efficiently.
• Provide exceptional customer service throughout the booking process.

Skills

Communication Skills

Customer Service

Sales and Upselling

Tools

Cruise Booking Systems

Job description

Virtual Cruise Reservationist/Entry Level

Job Title: Virtual Cruise Reservationist/Entry Level

Job Location: Remote

Overview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.

Responsibilities:

• Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.
• Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.
• Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.
• Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.
• Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.
• Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
• Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.
• Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.

Benefits:

• Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance.
• Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses.
• Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry.
• Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise.
• Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction.

Qualifications:

• Strong communication skills, with a customer-focused approach and ability to build rapport with clients.
• Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities.

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Internet Publishing