VIRTUAL Desk Agent

AI Trainer Jobs; United States; Remote; USD 97,000 - 138,000; Full time

Job summary

AuraOne is seeking a VIRTUAL Desk Agent reviewer to evaluate AI outputs across enterprise workflows. This remote contractor role focuses on grading workflow accuracy, policy adherence, and stakeholder fit, and documenting next steps to guide model training.

You will review outputs against playbooks, flag risks, and provide clear reasoning and next actions. The position requires experience in virtual desk agent operations, strong attention to detail, and the ability to work asynchronously for at

Qualifications

• Direct working experience reviewing AI-driven desk agent operations.
• Ability to apply multi-page rubrics consistently.
• Clear written reasoning naming the policy or workflow applied.

Responsibilities

• Review AI outputs against current virtual desk agent workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Virtual desk agent operations

Job description

VIRTUAL Desk Agent is a remote review track for evaluating AI outputs across virtual desk agent specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote - US-eligible · Contractor

VIRTUAL Desk Agent is a remote review track for evaluating AI outputs across virtual desk agent specialist operations workflows.

Role details

About the role

VIRTUAL Desk Agent is a remote review track for evaluating AI outputs across virtual desk agent specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
VIRTUAL Desk Agent specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would - checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Judge tool-use tasks and enterprise agent behavior. Operational judgment is the skill.

Responsibilities

• Review AI outputs against current virtual desk agent specialist operations workflows, playbooks, and firm policy for VIRTUAL Desk Agent assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

What you should bring

• Direct working experience in virtual desk agent specialist operations on real teams for VIRTUAL Desk Agent work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Role signals

Example tasks

• Grade a model's response to a real virtual desk agent specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Useful experience

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Compensation and schedule

Hourly rate confirmed after the interview process.
Expected arrangement: contractor , with program-defined task volume and review pacing. Placement depends on current program demand and reviewer confirmation.

Skills used in matching

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• VIRTUAL Desk Agent specialist operations

Application boundary

Creating a specialist profile records your experience and preferences. Starting role intake is a separate action that attaches this role to your candidate record.

Specialist intake

The intake preserves your chosen role, the visible terms, and source attribution for reviewer context.

• - 01 Confirm profile and eligibility details.
• - 02 Attach this role deliberately.
• - 03 Receive a human review decision or follow-up.

Placement timing depends on program demand and reviewer confirmation.