Operations & Service Delivery Expert

AI Trainer Jobs; United States; Remote; USD 97,000 - 138,000; Part time

Job summary

AI Trainer Jobs is seeking an Operations & Service Delivery Expert for a remote review track evaluating AI outputs across operations workflows. You''ll review workflow correctness, policy adherence, and stakeholder fit, flag operational risk, and document the right next steps for the modeling team.

You will work as an independent contractor with an hourly rate, expected to spend at least 10 hours per week, and ensure clear written reasoning and consistent rubric use across multi-page reviews.

Qualifications

• Direct working experience in operations service delivery on real teams.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.
• Comfort applying multi-page rubrics consistently across long batches.

Responsibilities

• Review AI outputs against current operations service delivery workflows, playbooks, and firm policy for Operations & Service Delivery Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.

Skills

Operational experience

Policy adherence

Workflow judgment

Bilingual experience

Tools

AI tooling familiarity

Job description

Operations & Service Delivery Expert is a remote review track for evaluating AI outputs across operations service delivery specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote — US-eligible · Contractor

Operations & Service Delivery Expert is a remote review track for evaluating AI outputs across operations service delivery specialist operations workflows.

About the role

Operations & Service Delivery Expert is a remote review track for evaluating AI outputs across operations service delivery specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
Operations Service Delivery specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Judge tool-use tasks and enterprise agent behavior. Operational judgment is the skill.

Responsibilities

• Review AI outputs against current operations service delivery specialist operations workflows, playbooks, and firm policy for Operations & Service Delivery Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.

Role details

Track Operations & business review Work model Remote · Independent specialist contractor Compensation Hourly rate confirmed after the interview process. Eligible from US

What you should bring

• Direct working experience in operations service delivery specialist operations on real teams for Operations & Service Delivery Expert work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Role signals

Example tasks

• Grade a model's response to a real operations service delivery specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Useful experience

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Compensation and schedule

Hourly rate confirmed after the interview process.
Expected arrangement: contractor , with program-defined task volume and review pacing. Placement depends on current program demand and reviewer confirmation.

Skills used in matching

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Operations Service Delivery specialist operations

Application boundary

Creating a specialist profile records your experience and preferences. Starting role intake is a separate action that attaches this role to your candidate record.

Specialist intake

The intake preserves your chosen role, the visible terms, and source attribution for reviewer context.
- 01 Confirm profile and eligibility details.
- 02 Attach this role deliberately.
- 03 Receive a human review decision or follow-up.
Placement timing depends on program demand and reviewer confirmation.