Virtual Customer Success Specialist

AIL; Dallas (TX); Remote; USD 1,365,000 - 2,730,000; Full time

Benefits offered by this job

Weekly pay

Remote work

Licensing support

Equity opportunity (3%)

Job summary

AO Globe Life offers a 100% remote, contractor opportunity with America-based training and inbound client leads. You will guide individuals through enrollment and provide client-centered service while building long-term client relationships.

Ideal candidates have strong communication, a drive to help others, and the ability to obtain necessary licenses. This role emphasizes mentorship, flexible scheduling, and growth within a supportive team culture.

Qualifications

• Reliable internet connection and a Windows-based laptop or PC with webcam.
• Prior customer service or consultative experience is a plus, not required.
• Excellent interpersonal and communication abilities.
• A heart for helping people and supporting a purpose-driven mission.
• Ability to obtain any necessary licenses, if applicable to the role.
• Comfortable in virtual meetings and using digital tools.
• Work authorization in the United States.
• Self-driven, organized individuals comfortable working independently.

Responsibilities

• Engage in ongoing training, mentorship, and professional growth.
• Develop strong, long-term relationships with clients.
• Conduct virtual consultations with clients via Zoom.
• Guide clients through enrollment with clarity and professionalism.
• Focus on delivering excellent, client-centered service.
• Handle documentation accurately and stay on top of follow-ups.
• Guide individuals and families through personalized supplemental benefit options.

Skills

Interpersonal skills

Communication abilities

Self-motivated

Organized

Licensing eligibility

Remote work readiness

Education

Bachelor's degree in business/marketing/communications

Job description

AO Globe Life is expanding our remote team and currently hiring. This opportunity suits recent or soon-to-be graduates in business, marketing, or communications, along with anyone who enjoys working in a people-focused, service-driven environment. With full training, inbound client leads, and an established mentorship program, you can build a long-term, meaningful career from anywhere in the U.S.

Ready to build a career that matters?

In This Role, You Will

• Engage in ongoing training, mentorship, and professional growth
• Develop strong, long-term relationships with clients
• Conduct virtual consultations with clients via Zoom
• Guide clients through enrollment with clarity and professionalism
• Focus on delivering excellent, client-centered service
• Handle documentation accurately and stay on top of follow-ups
• Guide individuals and families through personalized supplemental benefit options

Ideal Candidate Profile

• Reliable internet connection and Windows-based laptop or PC with webcam
• Prior customer service or consultative experience is a plus, not required
• Excellent interpersonal and communication abilities
• A heart for helping people and supporting a purpose-driven mission
• Ability to obtain any necessary licenses, if applicable to the role
• Comfortable in virtual meetings and using digital tools
• Work authorization in the United States
• Self-driven, organized individuals comfortable working independently

Why Join Us

• Weekly pay tied to performance
• Supportive, people-first team culture
• Fully remote with a flexible schedule
• No cold outreach — leads are inbound
• Growing income through renewals
• Monthly and quarterly performance bonuses
• Complete training and licensing support provided
• Equity opportunity (3%) for those who qualify
• A clear path toward leadership roles

About AO Globe Life

For more than 70 years, AO Globe Life has served union members, credit union clients, and veterans nationwide by providing supplemental benefits that help protect working families.

As a remote-first organization, we are committed to integrity, flexibility, and empowering our team members to build meaningful careers.

Important Information About This Opportunity

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.