Virtual Customer Service Professional( work frrom home)

Re-krut Services; Alaska; On-site; USD 12,398 - 19,286; Full time

Job summary

A virtual services company is seeking a Virtual Customer Service Professional. The role involves handling inbound calls, resolving client concerns, and requires excellent English communication skills. Candidates must have a high school diploma and be comfortable working from home in a quiet environment. The job offers flexible schedules with a pay range of $9.00 – $14.00 per hour depending on experience, and requires passing a background check and specific technical requirements.

Qualifications

• Must be 18+ to apply.
• Able to perform basic math skills.
• Minimum 3+ months of customer service, retail, or sales experience preferred.
• Must pass a background check.

Responsibilities

• Resolve concerns or complaints related to your client.
• Handle inbound calls only.
• Work in a quiet home office.

Skills

Excellent listening skills

Strong English communication skills

Ability to multitask and prioritize

Basic computer skills

Education

High school diploma or equivalency

Secondary education and/or some college

Job description

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10