Virtual Customer Service Professional

Re-krut Services; Louisville (KY); On-site; USD 12,398 - 19,286; Full time

Job summary

A customer service provider is seeking a Virtual Customer Service Professional to handle inbound calls and resolve client concerns. Candidates must be 18+, hold a high school diploma, and have at least 3 months of customer service experience. This role offers flexible schedules, allowing work as a 1099 contractor from home. Candidates must have a quiet home office and the ability to handle technical requirements. The pay rate ranges from $9 to $14 per hour based on experience.

Qualifications

• Must be 18+ to apply.
• Must be able to pass a background check.
• Minimum 3+ months of customer service experience preferred.

Responsibilities

• Resolve concerns or complaints related to your client.
• Make your own schedules.
• Provide customer support through inbound calls only.

Skills

Excellent listening skills

Strong English communication skills

Basic computer skills

Ability to multitask

Education

High school diploma or equivalency

Some college education preferred

Job description

Overview

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 – $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Skill Set Overview

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the basic following specs:
  o Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD

Resumes sent to angela@virtualhrmasters,net