Virtual Customer Service Professional work frrom home

Re-krut Services; Combs (KY); Vor Ort; USD 12.398 - 19.286; Teilzeit

Zusammenfassung

A virtual customer service provider is looking for a Virtual Customer Service Professional to assist clients with their inquiries. This role offers flexible scheduling, and candidates must possess strong English communication skills and basic computer proficiency. The ideal applicant has at least 3 months of customer service experience and can work a minimum of 25 hours per week. A quiet workspace and ability to pass a background check are required. Compensation ranges from $9.00 to $14.00 per hour based on experience.

Qualifikationen

• Must be 18+ to apply.
• Minimum 3+ months of customer service experience preferred.
• Must pass a background check.

Aufgaben

• Resolve customer concerns or complaints.
• Handle inbound calls only without cold calling.
• Multitask and prioritize tasks in a fast-paced environment.

Kenntnisse

Strong English communication skills

Excellent listening skills

Basic computer skills

Multitasking ability

Ausbildung

High school diploma or equivalency

Some college education preferred

Jobbeschreibung

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10