Virtual Customer Service Assistant

Snap Fitness; United States; Remote; USD 45,000 - 55,000; Part time

Job summary

Snap Fitness is seeking a Virtual Customer Service Assistant for a remote and part-time role. This position involves managing client communications, administrative tasks, and supporting the management team. The ideal candidate will have strong communication skills, experience in remote work, and the flexibility to adapt to a fast-paced environment. A Bachelor's degree is preferred, and applicants should be tech-savvy with an ability to engage positively with clients.

Qualifications

• Preferred candidates should have a Bachelor's degree.
• Experience in remote work and managing multiple clients preferred.
• Must be able to work 10 hours/week and complete tasks during business hours.

Responsibilities

• Manage client communications via phone and email.
• Create and maintain standard operating procedures and workflows.
• Provide administrative support related to CRM software.

Skills

Communication

Problem-solving

Tech-savvy

Detail-oriented

Time Management

Education

Bachelor's degree preferred

Tools

MS Office

CRM software

Job description

Join to apply for the Virtual Customer Service Assistant role at Snap Fitness

Join to apply for the Virtual Customer Service Assistant role at Snap Fitness

THE OPPORTUNITY

If you’re looking for a part-time, flexible, and 100% remote opportunity - and you’re excited to join a talented team of fitness professionals - this position could be a great fit for you!

We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:

Management Customer Service Support

• Regular client interfacing (via phone)
• Email management (checking/organizing communication with clients)
• Calendar management (communication with management team during month for specific date-oriented tasks)
  
  

Operations Support

• Creating/executing/maintaining standard operating procedures, workflows, and processes
• Admin tasks associated with CRM software
  
  

KEY ATTRIBUTES

• Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
• Professional and friendly demeanor
• Communication with management team to ensure all tasks are met
• Detail-oriented, but able to work efficiently with minimal errors
• Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
• Tech-savvy, eager, and quick to learn new technology
• Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
• Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
• Cope well with ambiguity and changes in direction as solutions are developed
• Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
  
  

Qualifications

• Bachelor's degree preferred
• Experience working remotely preferred
• Available to complete work, take video calls, etc. during business hours Monday - Friday
• At least 10 hours/week of availability
• Previous experience managing multiple clients, accounts, and projects preferred
• Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
• A fast and reliable internet connection
• Smartphone with email capabilities and the ability to download various apps
• Preference to candidates proficient in common online programs/software used by small business owners.
• We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
  
  

Additional Information

• Employee position
• Remote position
  
  

This is a remote position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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