Virtual Customer Engagement Specialist

IQVIA; Jackson (MS); On-site; USD 32,000 - 36,000; Full time

Job summary

IQVIA is seeking a Virtual Customer Engagement Specialist to promote a product to specialty healthcare providers in an assigned territory. The role emphasizes achieving sales forecasts and gaining adoption of the product through phone outreach and CRM systems.

Preferred candidates have 2+ years BTB sales and 1+ year inside sales experience, with pharmaceutical or medical device background and exceptional verbal and written communication skills.

Qualifications

• Minimum 2 years of business to business (BTB) sales experience.
• Minimum 1 year of inside sales experience.
• Pharmaceutical or Medical Device Experience.
• Exceptional verbal and written communication skills.
• Competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability.

Responsibilities

• Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
• Advance listening and decision-making skills
• Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs

Skills

Sales experience

Verbal communication

Written communication

CRM software

Tools

CRM software

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

Responsibilities

• Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
• Advance listening and decision-making skills
• Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs

Preferred Qualifications

• Minimum 2 years of business to business (BTB) sales experience
• Minimum 1 year of inside sales experience
• Pharmaceutical or Medical Device Experience
• Exceptional verbal and written communication skills
• Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $23.00 - $26.44 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.